I have been leading and managing a team of 8 Client Service project managers, overseeing their development, and driving team performance. My role includes integrating teams across multiple global locations, securing approvals for the hiring process, and setting team goals and objectives. I actively collaborate with Team Leaders to review performance data and talent assessments while building strategic partnerships with sales counterparts to enhance client relationships. My responsibilities also involve ongoing reviews and analysis of performance and business data, identifying trends, and making recommendations to the VP of Operations. I maintain a strong understanding of operational processes, systems, and standards, taking action to address service delivery gaps and implement new standards and SLAs. Additionally, I consult with Team Leaders on emerging trends and training needs and work closely with the VP to drive operational growth and continuous improvement. My active participation in meetings regarding revenue, performance, and customer satisfaction underscores my commitment to achieving success within the team vertical.

IBOPE Conecta was the online research unit of IBOPE IntelligenceI had here extensive experience in survey programming using systems such as Socratos, Gandia Quest, Qualtrix, and others.As well my goal was to merge the best of market research into an technologic and online panel (CONECTAí), managing innovative solutions and conducting market research studies using the CONECTAí internet panel, around 700,000 registered users, as well as client databases

Provided support to internal clients at IBOPE, as well as to its branches located in Latin America and Miami, ensuring effective assistance and solutions for their needs. Providing comprehensive assistance to clients, resolving technical issues, offering guidance in software and hardware installation, and ensuring system security. My responsibilities have also encompassed user training, documentation management, and efficient problem-solving.