Rodrigo Dos Santos Email & Phone Number

Kitchener, Ontario, Canada

• Managed day-to-day operations in the building.• Oversaw maintenance and repairs of plumbing, electrical, HVAC, and other building systems.• Built positive relationships with tenants, addressing concerns and ensuring a high level of satisfaction.• Implemented security measures to ensure the safety of residents and property.• Conducted regular inspections and maintained records of maintenance activities.• Coordinated contractors for larger repair projects.• Provided… Show more • Managed day-to-day operations in the building.• Oversaw maintenance and repairs of plumbing, electrical, HVAC, and other building systems.• Built positive relationships with tenants, addressing concerns and ensuring a high level of satisfaction.• Implemented security measures to ensure the safety of residents and property.• Conducted regular inspections and maintained records of maintenance activities.• Coordinated contractors for larger repair projects.• Provided on-call availability for emergencies and urgent maintenance requests. Show less

London, Ontario, Canada

• Collected rent and other fees from tenants, achieving a 98% collection rate.• Implemented energy-saving initiatives and sustainability practices.• Managed building amenities such as parking, gyms, and common areas, enhancing tenant satisfaction.• Maintained records of maintenance activities, financial transactions, and tenant communications.• Prepared reports for property managers, ensuring accurate and timely information.• Coordinated with emergency services and managed… Show more • Collected rent and other fees from tenants, achieving a 98% collection rate.• Implemented energy-saving initiatives and sustainability practices.• Managed building amenities such as parking, gyms, and common areas, enhancing tenant satisfaction.• Maintained records of maintenance activities, financial transactions, and tenant communications.• Prepared reports for property managers, ensuring accurate and timely information.• Coordinated with emergency services and managed evacuation procedures.• Ensured projects were completed on time, adhering to budget and quality standards.• Fostered a sense of community among tenants through events and communication.• Managed day-to-day operations in the building, ensuring smooth functioning.• Oversaw maintenance and repairs of plumbing, electrical, HVAC, and other building systems.• Implemented security measures to ensure the safety of residents and property.• Conducted regular inspections and maintained detailed records of maintenance activities.• Coordinated contractors for larger repair projects, ensuring high-quality workmanship.• Provided on-call availability for emergencies and urgent maintenance requests, ensuring prompt resolution. Show less

Curitiba, Paraná, Brasil

• Created and implemented Learning and Talent Strategies, including the development of courses and the successful delivery of content through classes;• Played a pivotal role in cultural transformation by developing and implementing a series of strategic actions, including employee training programs, diversity and inclusion initiatives, and leadership development workshops;• Successfully initiated and managed comprehensive onboarding and orientation programs for both employees and… Show more • Created and implemented Learning and Talent Strategies, including the development of courses and the successful delivery of content through classes;• Played a pivotal role in cultural transformation by developing and implementing a series of strategic actions, including employee training programs, diversity and inclusion initiatives, and leadership development workshops;• Successfully initiated and managed comprehensive onboarding and orientation programs for both employees and leadership, resulting in a more efficient integration process and improved team performance;• Analyzed and consolidated statistical data related to employee demographics, performance metrics, and workforce trends, enabling data-driven decision-making and strategic planning;• Successfully oversaw daily administrative operations, including payment scheduling and employee document management, ensuring efficient process operations. Show less

Curitiba, Paraná, Brasil

• Organized daily interviews, lined up the panel of interviewers, and updated seniors on the status of the interviews;• Received and recorded details about the job description, wages, and conditions of employment;• Successfully initiated and executed a comprehensive Culture Project across all group companies, resulting in improved employee engagement, alignment with company values, and a more positive workplace culture;• Effectively managed day-to-day administrative functions, which… Show more • Organized daily interviews, lined up the panel of interviewers, and updated seniors on the status of the interviews;• Received and recorded details about the job description, wages, and conditions of employment;• Successfully initiated and executed a comprehensive Culture Project across all group companies, resulting in improved employee engagement, alignment with company values, and a more positive workplace culture;• Effectively managed day-to-day administrative functions, which encompassed tasks such as coordinating payments and maintaining employee records, leading to streamlined and efficient process operations. Show less

Porto Alegre, Rio Grande Do Sul

• Administered and processed monthly company bills, including vendor invoices and expenses, accurately and efficiently to maintain smooth financial operations;• Played a key role in developing and implementing comprehensive company policies and procedures, ensuring alignment with industry regulations and best practices;• Managed and oversaw company financial accounts, including budgeting, forecasting, and financial reporting, to ensure fiscal responsibility and maintain accurate… Show more • Administered and processed monthly company bills, including vendor invoices and expenses, accurately and efficiently to maintain smooth financial operations;• Played a key role in developing and implementing comprehensive company policies and procedures, ensuring alignment with industry regulations and best practices;• Managed and oversaw company financial accounts, including budgeting, forecasting, and financial reporting, to ensure fiscal responsibility and maintain accurate financial records.• Managed and coordinated daily administrative tasks, including scheduling, correspondence, and record-keeping, to ensure smooth office operations;• Consolidated and analyzed statistical data related to employee demographics and performance metrics to inform strategic decision-making processes;• Effectively managed and coordinated the corporate calendar, including scheduling and organizing key events and meetings, ensuring seamless workflow and adherence to deadlines;• Managed and organized marketing materials to support the sales team, ensuring they had access to up-to-date collateral, presentations, and promotional resources to enhance sales efforts;• Demonstrated a strong commitment to providing exceptional customer service, resulting in a 93% customer satisfaction rate and an 18% increase in repeat business;• Led the development and implementation of comprehensive actions for the annual performance evaluation process, resulting in improved employee feedback and a streamlined evaluation workflow;• Effectively launched and oversaw thorough onboarding and orientation initiatives for employees and leadership;• Played a key role in coordinating and facilitating training events, including responsibilities such as booking hotels and airplane tickets for participants, ensuring smooth logistics and a seamless training experience;• Organized daily interviews, lined up the panel of interviewers, and updated seniors on the status of the interviews. Show less

Porto Alegre E Região, Brasil

• Managed and coordinated daily administrative tasks, including scheduling, correspondence, and record-keeping, to ensure smooth office operations;• Managed and oversaw company financial accounts, including budgeting, forecasting, and financial reporting, to ensure fiscal responsibility and maintain accurate financial records;• Effectively managed and processed monthly company invoices and expenses from vendors, ensuring accuracy and efficiency to support the overall financial stability… Show more • Managed and coordinated daily administrative tasks, including scheduling, correspondence, and record-keeping, to ensure smooth office operations;• Managed and oversaw company financial accounts, including budgeting, forecasting, and financial reporting, to ensure fiscal responsibility and maintain accurate financial records;• Effectively managed and processed monthly company invoices and expenses from vendors, ensuring accuracy and efficiency to support the overall financial stability of the organization;• Played a key role in controlling and organizing critical financial documentation, including invoices, receipts, and financial reports, to ensure accuracy, compliance, and easy retrieval;• Demonstrated exceptional customer service skills by consistently delivering prompt, courteous, and effective assistance to customers and recognition for outstanding service;• Utilized spreadsheets and graphs to analyze and manage the business's financial data, enabling data-driven decision-making and ensuring fiscal responsibility;• Effectively organized and managed the company's calendar and events agenda, coordinating meetings, appointments, and important events to ensure efficient scheduling and timely communication;• Provided logistical support for marketing events, including coordinating travel logistics such as booking hotels and airplane tickets for participants, ensuring the smooth execution of marketing initiatives;• Led process improvement initiatives and managed daily office activities;• Provided comprehensive HR support, including managing payroll, benefits administration, and employee engagement initiatives. Show less

Eldorado Do Sul E Região, Brasil

• Managed and oversaw company financial accounts, including budgeting, forecasting, and financial reporting, to ensure fiscal responsibility and maintain accurate financial records;• Managed client registration and service records, ensuring accurate documentation and streamlined processes;• Assisted in the release of process orders, ensuring compliance with company procedures and facilitating efficient workflow.

Post-Graduate Certificate, People Management, Leadership And Coaching

Bachelor Of Business Administration - Bba, Business Administration