Rodrigo Andrade Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

● Undertaking general administration duties such as data entry, conducting repairs, document management, providing customer service, and answering emails and telephone calls.● Assisting the finance department by creating PO requisitions and issuing PO to suppliers.● Collecting payments from customers in compliance with financial policies and procedures.● Processing monthly claim reports.● Compiling quality reports on all engineers’ performance to ensure they are completing tasks according to company procedures by providing weekly quality check reports to the Operations Manager.● Liaising with Local authorities/social housings by conducting repairs and heating services, preparing regular reports, and providing customer service to council houses tenants.● Providing administrative support during tender preparation.● Coordination of engineers’ work schedules by liaising with clients and engineers to schedule in and confirm call outs.● Ownership of verifying industry standard paperwork, with a high attention to detail, ensuring accuracy and that it is easily accessible when requested.● Gathering and recording accurate client details by maintaining, updating and completing databases as new information is gathered into the Service Management Software.✔Achievements○ SAGE Implementation - Participated in the implementation team by performing data import activities onto the new system.

Dublin, Ireland

Worked on-site University College Dublin - UCD● Delegated and supported daily tasks to ensure first-class guest experience, team accountability, and operational excellence.● Assisted in conducting routine inspections of the residencies' operation to ensure UCD's high standards of quality and service are maintained.● Worked closely with different cross-functional teams in the development of quality inspection standards.● Maintained inventory, ordered supplies and managed labour routines, such as attendance, rosters, holiday, and employment contract.● Produced accurate and reliable data and interpreted results, and ensured timely operation of monthly payroll, and reviewed work schedules.● Controlled and managed stock by ensuring that the store’s stock is constantly replenished.● Ensured all staff were aware of the health and safety policies and procedures.

Brazil

● Frontline customer service, managed customer inquiries and issues through phone calls, emails or in person. ● Resolved collections by examining customer payment flow, payment history, and credit line.● Posting invoices onto the system, invoice reconciliation, and dealing with any outstanding invoices or payments.● Managed the bank-financing department to obtain real estate financing.● Prepared documents such as contractual termination, assignment of rights and payment flow negotiation by providing customer data analysis and handling customer appeals.● Maintained customer data on CRM (Customer Relationship Management) system up to date.● Analysed the data and report through Excel’s basic formulas, charts, and graphs. ● Worked closely with the Client Manager, Team Leaders, HR and all key stakeholders involved in the team set-up in order to increase revenue, sales productivity, and operational efficiency.● Worked with a number of different cross-functional teams, such as engineering, accounting, marketing and banking in order to develop and optimize the customer service quality.● Supported the wider business with the implementation of strategic projects, product & services development, and process & policy changes.✔Achievements○ Created accurate and prompt calculations to anticipate the receivables, outstanding balance, and amortization. ○ Recovered a significant number of defaulting customers, providing the company with a revenue collection of approximately R$10 million (€ 2 million) in 10 months (2016).○ Researched future buying trends and provided feedback to the supervisor in a bid to assist the sales management team in creating sales plans, identifying areas of improvement and potential gaps.

Pará, Brazil

● Managed all payments and expenditures, including payroll, purchase orders, and process invoices for client’s/suppliers’ statements. ● Provided administrative support during budget preparation.● Responsible for processing cash and card payments.● Produced accurate and reliable data and interpreted results and ensured timely operation of monthly payroll and reviewed work schedules.● Maintained outstanding store condition and visual merchandising standards. ● Controlled and managed stock by ensuring that the store’s stock is constantly replenished.

Brazil

Government Administration● Analysed statistical data and formulas for tactical and operational indicators, based on the collection of data related to traffic accidents.● Completed forms and registrations, prepared statistics, and handled data resulting from traffic accidents.● Prepared regular reports for partner institutions, other institutions, external agencies, and government departments.● Visually reviewed disturbing sensitive content including accident scene photos and videos, victims, etc...● Managed Excel tools to record data, format basic formulas, and create charts and graphs.✔Achievements○ Created a spreadsheet to increase the efficiency of recording and interpreting data, keeping traffic accident records updated, accurate and reliable.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, 88.00