Analista De Suporte Global Sap, 100% Remoto
Current- Service in SAP Global Support Team, assisting customers in Medium complexity problems related to software failures, network or Hardware.
- Service and technical support to users of software installed by Company, solving the problems reported to ensure the good Performance of the programs.
- Providing support to company employees in relation to new Systems, teaching how to use the available resources to ensure the good Workflow.
- Collaboration with management to improve strategies through the Development and implementation of new processes.
- Assistance in the Implementation of SAP FICO automation processes analyzing complaints and errors of data and systems in order to Identify discrepancies and solve problems through corrective actions.