Rodrigo Laux Email & Phone Number

San Mateo, Ca, Us

Chicago, Illinois, United States

Quality assurance of implemented third party tools for ERP deployment: - SAP Commissions. - Vendavo's pricing tools include VPP and CPQ, for quotes and pricing maintenance. Responsibilities included regular QA analysis and process, but also pilot and data waves support. Production and business support after deployment. Post integration analysis of enhancements and input on such.

Chicago, Illinois

Contractor via blueStone Group. Assigned to DMSi’s Agility ERP implementation test team.QA of Onbase implementation optimization and change requests. Workflow, custom queries, doc retrieval, doc pop, and disconnected scanning.QA of Vendavo pricing tool implementation.

Washington D.C. Metro Area

Contractor for the Census Bureau through SSSI and then Bering Strait Native Company. Part of the testing team attached to the DSSD , current DITD , at the U.S. Census Bureau . • Responsible for the quality assurance, UAT, E2E, Regression, and path testing of the desktop and mobile tools developed in-house for the Census Bureau personnel to perform the enumeration during the 2020 Census. Testing included also the post enumeration data quality control systems. • Provided business analysis, test case creation, defect management, test plans and use case scenarios using HP ALM.• Executed both black box testing and white box tests with SQL background data validation. • Public Trust Security Clearance .

Raleigh-Durham, North Carolina Area

Contractor though DYSISUAT of redesign effort for a major customer facing banking application and related services. Part of BB&T digital cannel.This effort includes testing of a responsive design online platform that includes all major mobile devices and desktop browsers. Form android to iPhone and from IE to Safari. • Responsible for the redesign effort for BB&T's online Banking and Small Business Online platforms. UAT of redesign effort for a major customer facing banking applicationand related services. Part of BB&T digital channel.This effort includes testing of a responsive design online platform that includes all major mobile devices and desktop browsers. Android, iPhone and desktop browsers including IE, Firefox and Safari.• Responsibilities include the development of test plan, cases and strategies for the UAT phase of the project. Creation of test cases, management of test process and documentation. Organizing test load for resources allocated to the project.

Raleigh-Durham, North Carolina Area

Contractor trough Apex systems. QA Analyst for the Jade Dragon project. Testing SAP CRM, a web based business end support application that was being configured to run on all Lenovo's call centers.This included UAT, end-to-end and regression tests for implementation of SAP CRM on call centers, low volume field service branches, carry in centers and its relation with AWSP partners and providers. The project aimed to integrate all the Customer Relation side of Lenovo and the legacy IBM systems into a new product that would be the customer facing side for support, sales and general information.Test usability features of SAP CRM in a black box environment and required transaction logic of application. This depended heavily on the need to integrate disparate systems, the tests included functionality, visual (UI) and transactional.

Raleigh-Durham, North Carolina Area

Provided bilingual support (English/Portuguese) for clients in a home office environment, majorly via e-mail and chat support. Verified order status, solved issues and guaranteed that clients had the best service.

Curitiba Area, Brazil

For a short time I was part of the Business Intelligence team of HSBC GLT using ETL ( Extract Transform Load) tools such as Datastage. My responsibilities included: Use of IBM’s Datastage to execute projects for UK based HSBC. Extracting data and transforming it. Load it depending on the requirements of the UK based client team. Tools and databases: Datastage, Control M, Teradata and DB2. Regular usage of Unix server for data manipulation and creation.Testing of the developed ETL jobs.

Curitiba Area, Brazil

Contractor via Savoir Faire. HSBC OS2 replacement project. Ongoing project that replaced the application running on all HSBC's ATMs for the Brazilian offices of the Bank. Also worked on the Kiosk project to implement the ATM application for a the more portable Kiosk platform.At the moment the software that I helped develop runs in all HSBC's ATMs in Brazil. My responsibilities included. Quality Assurance Analyst and support specialist: Software acceptance tests. Installation of software and applications on ATMs. Error analysis of banking software running on windows based operating system as well as detection of problems related to hardware malfunctions. Responsible for Generating XFS packages for ATMs using NCR Aggregate Builder tool for newer versions of ATM drivers. Diagnostics of errors and problems occurring on field ATMs as well as on site support for the field engineers in braches where installation was occurring.

Help Desk support for internet service provider, included troubleshooting and configuration for customers depending on need and type of access. Managed to stabilize number of help desk calls, working directly with management to come up with ways of training better the Help Desk technical support team. Provided remote support for internet connections: Dial, ADSL, and Cable. Configurations and general fixes and support in the usage and installation of routers and modems. Support for FTP permissions.

Graduate, It - Analise E Desenvolvimento De Sistemas.

Dissertation project was the creation of a management system for volunteers at an NGO.

Graduated, Philosophy

Studied philosophy at UFPR (Universidade Federal do Paraná). Dissertation title: Science and language in the writings of Leibiniz.