Global Contact Center Coordinator
Jan 2024 - Jun 2024
AeroLeads people directory · profile
Rodrigo Sequeda Email & Phone Number
Customer Service Manager
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Role
Customer Service Manager
Location
Bogota, D.C., Colombia
Who is Rodrigo Sequeda? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Rodrigo Sequeda is listed as Customer Service Manager based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Rodrigo Sequeda.
Rodrigo Sequeda previously worked as Global Contact Center Coordinator at Minor Hotels and Content Moderator at Teleperformance. Rodrigo Sequeda holds Cocina Y Pastelería Profesional, Cooking And Related Culinary Arts, General from Instituto Superior Mariano Moreno.
Profile bio
About Rodrigo Sequeda
Customer Service Manager with 4 years of experience in customer service, B2B client onboarding, managing multicultural teams for first-class BPO companies. In charge of corporate clients experience, personnel management, KPI analysis and reporting, staff development, and process standardization in a fast-paced, high energy environment. Succesfully onboarded and implemented new customer service campaigns working as the bridge between new clients and the companies internal teams. Stabilized and managed a Customer Service operation of more than 80 team members achieving a 10/10 NPS score for the highest client satisfaction.Aiming to use my pro-active and ''can-do'' attitude along with everlasting humor and teamwork abilities for an ever-expanding company to achieve the highest quality customer service experience.
Listed skills include Leadership, Team Coordination, Organizational Accuracy, Iniciativa, and 38 others.
14 roles
Rodrigo Sequeda work experience
A career timeline built from the work history available for this profile.
Jan 2023 - Oct 2023
Co-Founder Rokafe Coffee & Drinks
Rokafe Coffee & Drinks
Partner in charge of: Operations. Recipe and process standardization. Client Managment. Suppliers Management. Creating marketing strategies
Jun 2022 - Jun 2023
Operations Manager
Determine call center operational strategies by conducting exercises like performance reviews, capacity planning, and needs assessment.Ensure high standard of service is delivered to customers through the effective and efficient use of staff and other resources.Provided KPI analysis and reporting to the management team.Oversee the recruitment of required.
Apr 2021 - May 2022
Client Success Coordinator
Supported the customer success team and initiatives. Provided guidance and knowledge resources to customers to facilitate buisiness objectives using the organization's products and services.Assisted and led onboarding processes. Distributed product knowledge materials, and tools. Coordinated with internal teams in proyect implementations, facilitating.
Oct 2020 - Apr 2021
Customer Service Support Manager
Strategized and monitored the daily activities of a customer service experience operation.Oversaw and assessed customer service staff activities, and provided them with regular performance-related feedback and coaching. Organized and analyzed campaign data and created action plans to achieve goals in metrics such as QA, Error Rate and CSAT.Successfully.
Jan 2019 - Oct 2020
First Cook
Islamorada Restaurant
Ensure sanitary cooking conditions and appropriate safe food handling. Prepared food carefully in response to customer requests or allergies. Responsible for proper cleaning and sanitation of work area and all related kitchen equipment Safely stored food items, and kept inventories. Assisted in cost control, monitoring and ordering supplies. Assisted in.
Nov 2018 - Jan 2019
Kitchen Manager
Sanamente Gourmet
Mar 2018 - Oct 2018
Assistant Chef
Restaurant La Divina Comedia Trattoria
Jun 2017 - Mar 2018
Pizza Chef
Restaurant La Divina Comedia Pizzería
Led kitchen team in creation of pizzas, pastas and other italian hot and cold preparations.
Dec 2016 - Jun 2017
Line Cook
Restaurant Vintage Estéreo
Oct 2016 - Dec 2016
Entremetier (Pastas & Risottos)
Restaurant Zoco
Apr 2016 - Sep 2016
Pizza Cook
Restaurant Vintage Estéreo
Oct 2015 - Mar 2016
Pantry Assistant
Restaurant Café Ole
Aug 2015 - Sep 2015
3 education records
Rodrigo Sequeda education
Cocina Y Pastelería Profesional, Cooking And Related Culinary Arts, General
Instituto Superior Mariano Moreno
Bachelor'S Degree, Electrical And Electronics Engineering
Curso De Comida Vegetariana, Cooking And Related Culinary Arts, General
Instituto Superior Mariano Moreno
FAQ
Frequently asked questions about Rodrigo Sequeda
Quick answers generated from the profile data available on this page.
What is Rodrigo Sequeda's role at their current company?
Rodrigo Sequeda is listed as Customer Service Manager.
Where is Rodrigo Sequeda based?
Rodrigo Sequeda is based in Bogota, D.C., Colombia.
What companies has Rodrigo Sequeda worked for?
Rodrigo Sequeda has worked for Minor Hotels, Teleperformance, Rokafe Coffee & Drinks, Callzilla - The Quality-First Contact Center, and Islamorada Restaurant.
How can I contact Rodrigo Sequeda?
You can use AeroLeads to view verified contact signals for Rodrigo Sequeda, including work email, phone, and LinkedIn data when available.
What schools did Rodrigo Sequeda attend?
Rodrigo Sequeda holds Cocina Y Pastelería Profesional, Cooking And Related Culinary Arts, General from Instituto Superior Mariano Moreno.
What skills is Rodrigo Sequeda known for?
Rodrigo Sequeda is listed with skills including Leadership, Team Coordination, Organizational Accuracy, Iniciativa, Client Relations, Disciplina, Data Analysis, and Relational Intelligence.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Rodrigo Sequeda you were looking for.
View similar profiles
