Provide sound technical leadership in all aspects of our business. High effective communication with employees, stakeholders, and customers to ensure the company’s technologies are used appropriately.Strategic thinking and strong business acumen with well-versed in current technological trends and familiar with a variety of business concepts.ResponsibilitiesDevelop technical aspects of the company’s strategy to ensure alignment with its business goalsDiscover and implement new technologies that yield competitive advantageHelp departments use technology profitablySupervise system infrastructure to ensure functionality and efficiencyBuild quality assurance and data protection processesMonitor KPIs and IT budgets to assess technological performanceUse stakeholders’ feedback to inform necessary improvements and adjustments to technologyCommunicate technology strategy to partners and investors

Saturdays.AI is a Non-Profit organization with the mission to make easy access to the Artificial Intelligence for everyone, through communities and on-site courses to develop social impact projects in a collaborative way.Instagram and Facebook: @Saturdays.ai_cr#InteligenciaArtificial

Levering a combination of machine learning, programming and analytics know-howto transform massive data sets into laser-focus insights in order to forecast trends andguide the department and company to greater profits in the testing process of thesupply chain.Tools: Python in Jupyter Notbooks, SQL, Azure Data Studio, GitHUB, QlikSense, Linuxetc

•Assemble large, complex data sets that meet functional / non-functional business requirements.•Identify, design and implement internal process improvements: automating manual processes, optimizing data delivery.•Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics.•Work with stakeholders including the Executive, Product and Design teams to assist with data-related technical issues and support their data infrastructure needs.

• Manage a support team to provide first class post sales support to Brocade customers.• Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues on time.• Review daily priorities and take appropriate action to ensure results are achieved• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges related to Brocade devices.

• Production deployment in Costa Rica after receiving training and BCNE certification in Plymouth Minesota, USA.• Train technical support engineers to deliver service to end-users for install, configure, maintain and troubleshoot Brocade ethernet switches and IP routers for campus and enterprise customers.• Maintains technical knowledge by attending educational workshops; reviewing publications.• Contributes to team effort by accomplishing related results as needed• Work with engineers answering concerns and solving problems with their backlog cases and producing an excellent customer satisfaction.

• Technical support delivering service to end-users for physical and virtual storage systems to provide storage optimization, data protection, data recovery, 7Mode and Cluster Mode administration using SAN & NAS protocols and hardware support. • Manage a virtual environment with VMware VSphere platform for testing and development purposes.• Work with engineers answering concerns and solving problems with their storage system producing an excellent customer satisfaction.

• Responsible for a team that ensures Comcast’s customers to have their network and computer out of malicious software.• Manage employee and team performance, develop the performance expectation, provide new employee orientation; train or provide adequate training to hit production requirements.• Evaluate employees; investigate complaints or performance concerns and implement disciplinary action when needed.• Coach, counsel and motivate employees to ensure effective employee-labor relations creating an ethical, non-discriminatory and safe work environment to establish effective communication lines-methods to manage conflict and respond to grievances.

• Review and bill the ads printed in the LA-Times newspaper and report any anomalies according with customer’s requirements.