With varied IT experience as Technical Support, IT Service Management and People Management, I'm a communicative, dynamic and self-motivated professional. I feel confident on fast paced work environments and making use of specific IT skills I'm ready to provide support with different tools and systems. In addition, with soft skills, communication capabilities and IT Service Management experience I'm also able to manage people on IT Service Support teams, by respecting the ITIL Service Level rules. In result, establish clear and effective links with customers (B2B or B2C).First, providing 1st level support for Systems (Unix,Intel), Web Applications and Network at IBM Brazil. Later, supporting IBM's Storage backup/recovery tool (TSM) for multiple international accounts as a Storage Administrator. Later, as a Team Leader my attributions included management activities related to the technical support provided by the team, keeping the focus on best practices, procedure's compliance, work demand and service level's agreements.In fact, as an IT professional I seek for the best results on IT Service Delivery. For this, documenting, creating procedures, improving team's skills and applying best practices, are usual aspects to achieve this goal. I believe that, individual success is truly achieved with the engagement of a successful team.