Joy Rodrigues Email & Phone Number

Dubai, Ae

Goa, India

• Oversaw overall facilities management and customer engagement activities for managed and owned properties, ensuring high levels of tenant satisfaction• Managed the budget for facilities and maintenance, tracking expenditures while identifying issues and producing scopes of work for capital expenditure and renovation projects• Ensured proactive maintenance check-ups on critical systems, including power supplies, alarm systems, air conditioning, firefighting systems, and CCTV… Show more • Oversaw overall facilities management and customer engagement activities for managed and owned properties, ensuring high levels of tenant satisfaction• Managed the budget for facilities and maintenance, tracking expenditures while identifying issues and producing scopes of work for capital expenditure and renovation projects• Ensured proactive maintenance check-ups on critical systems, including power supplies, alarm systems, air conditioning, firefighting systems, and CCTV cameras• Monitored service providers to ensure delivery of soft services (cleaning, pest control, and landscaping, waste management) in accordance with agreed SLAs, preparing snag reports as needed• Supervised activities within assigned properties, conducting regular meetings with internal and external teams to monitor progress and ensure compliance with standards and requirements• Conducted regular site visits to identify and promptly address issues, maintaining a high standard of property condition• Monitored and maintained records of utilities expenditure, implementing sustainability initiatives such as solar power and cost-saving projects to enhance efficiency• Ensured timely and effective management of customer complaints, resolving issues to achieve tenant satisfaction• Assisted with customer check-ins and check-outs, ensuring a smooth and welcoming experience for guests• Coordinated and executed legal paperwork, including lease agreements and government licensing engagements, ensuring compliance with local regulations Show less

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• Successfully set up 15 bank branches and 62 ATM locations, enhancing the bank's operational capabilities• Managed maintenance, security, and archiving activities, ensuring seamless facilities operations across the bank• Led the implementation of departmental policies and procedures related to maintenance and security, delivering high-quality service• Directed facility repairs, installations, and small construction projects, ensuring adherence to service standards• Supervised… Show more • Successfully set up 15 bank branches and 62 ATM locations, enhancing the bank's operational capabilities• Managed maintenance, security, and archiving activities, ensuring seamless facilities operations across the bank• Led the implementation of departmental policies and procedures related to maintenance and security, delivering high-quality service• Directed facility repairs, installations, and small construction projects, ensuring adherence to service standards• Supervised maintenance activities in branches, ATMs, and the head office, identifying and investigating issues for management reporting• Managed procurement and contract management, coordinating with maintenance contractors for timely service delivery• Monitored fire and safety procedures, conducting fire drills and coordinating with the Civil Defense Department for compliance Show less

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About the CompanyDavid Atkins Enterprises (DAE) is a company with more than 20 years of experience in the creation and production of major international events focused on sport, culture and entertainment. In addition to consultancy services in each of those areas, DAE is also in the process of developing several brands across its company profile such as DAE TV, DAE Live Events, DAE Theatrical and DAE Corporate. Core ResponsibilitiesProviding due assistance in the… Show more About the CompanyDavid Atkins Enterprises (DAE) is a company with more than 20 years of experience in the creation and production of major international events focused on sport, culture and entertainment. In addition to consultancy services in each of those areas, DAE is also in the process of developing several brands across its company profile such as DAE TV, DAE Live Events, DAE Theatrical and DAE Corporate. Core ResponsibilitiesProviding due assistance in the planning, investigation and operational activities of the Transport DepartmentCreating and maintaining records of all transport schedules.Setting up an efficient Transport Hub as per schedules and monitoring the movement of vehicles closely.Adhering to safety procedures with respect to operational processes for crew and vehicles.Assessing and managing route variations as required.Provisioning of accurate location maps to drivers.Other activities within the Transport Department as allocated. Professional DutiesEnsuring that haulage and public transport get to their destinations safely, on time and in the most cost-effective way.Playing a key role in fulfilling customer promises and meeting those expectations.Responsible for managing the execution, direction, and coordination of all transportation matters within the organization.Directing all transportation activities.Developing transportation relationships.Monitoring transport costs.Negotiating and bargaining transportation prices.Dealing with the effects of congestion.Confronting climate change issues by implementing transport strategies and monitoring an organization’s carbon footprint. Show less

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About the CompanyOcwen Financial Corporation (NYSE: OCN) is a financial service holding company providing mortgage servicing and originations solutions through its primary brands, PHH Mortgage and Liberty Home Equity Solutions. PHH Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs. Core ResponsibilitiesStudying and drawing conclusions from CBRs (Credit Bureau Reports).Offering settlements to… Show more About the CompanyOcwen Financial Corporation (NYSE: OCN) is a financial service holding company providing mortgage servicing and originations solutions through its primary brands, PHH Mortgage and Liberty Home Equity Solutions. PHH Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs. Core ResponsibilitiesStudying and drawing conclusions from CBRs (Credit Bureau Reports).Offering settlements to defaulting customers.Skip tracing “Long Term Debtors” for contact details.Professional DutiesReviewing open accounts for collection efforts.Making outbound collection calls in a professional manner while keeping and improving customer relations.Resolving client-billing problems and rescuing accounts receivable delinquency by applying good customer service in a timely manner.Collecting customer payments in accordance with payment due dates.Identifying issues attributing to account delinquency and discussing them with management.Reviewing and monitoring assigned accounts and all applicable collection reports.Providing timely follow-up on payment arrangements.Mailing correspondence to customers encouraging payment of delinquent accounts.Faxing documents to accounts and following up with them.AchievementsAchieved collection targets set by “Ocwen Financial Services” from customers who defaulted payments on their credit cards. Show less

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About the companyThe Ritz Carlton Hotel, Qatar, is one of the most luxurious hotels in Doha. Blending traditional elements with modern conveniences, guests can enjoy striking Gulf and city views, beachfront access, luxury amenities and much more. The hotel also provides guests with an exclusive island stay that can be explored. Core Responsibilities Catering to every need of the In-Room dining customers as a Bus Person.Posting and closing bills while in charge of the… Show more About the companyThe Ritz Carlton Hotel, Qatar, is one of the most luxurious hotels in Doha. Blending traditional elements with modern conveniences, guests can enjoy striking Gulf and city views, beachfront access, luxury amenities and much more. The hotel also provides guests with an exclusive island stay that can be explored. Core Responsibilities Catering to every need of the In-Room dining customers as a Bus Person.Posting and closing bills while in charge of the “Honor Bar”.Taking orders as a Telephone Sales agent.Bartending in the “Habanos Cigar Bar”. Professional DutiesProviding exceptional customer services to hotel guests and restaurant guests.Assisting with running food and refilling beverages in the restaurant dining room, banquets and private parties.Demonstrating the ability to interact with customers from diverse cultures and backgrounds.Proving the ability to handle stressful situations, while staying extremely organized. Show less

3 Year Diploma In Hotel Management & Catering Technology

Secondary Education , Primary Education