Build and define the expansion strategy of DHL eCommerce digital products throughout the eCommerce value chain. Coordinate cross-functional support, working closely with the business and engineering teams to define/prioritize/deliver enhancements, which simplify how customers and partners integrate to DHL eCommerce’s products and services.• Lead the technology organization in transformation of infrastructure and methodology. This has resulted in the capability to perform Continuous Integration and Continuous Deployment (CI/CD).• Manage strategy and roadmap for operational systems, responsible for over $1B in annual revenue.

Manage, plan, prioritize and deliver regional-based business change requests to Cross-Border Leadership organization. Interact with staff across all levels of the business, including Senior Leadership to drive effective change.Provide resource and comprehensive recommendations based upon industry knowledge, current application landscape, and competitive landscape. Manage and coordinate IT BSA knowledge enrichment of Cross-Border processes.Lead requirements analysis and verification, ensuring deliverables are complete, consistent, feasible, unambiguous, and that they conform to standards. Identify key barriers/core problems and apply problem solving skills to deal creatively with complex situations.Propose solutions for new product features and updates. Implement ways to reuse requirements across projects.• Lead global virtual teams in establishing domestic delivery programs. Processes introduce innovations in mobile technology, last mile delivery, and integration of distributed systems.• Coordinate enhancements of customer-facing tool designed to help merchants automate calculation of fully landed cost for their international ecommerce shipments.• Designed a decision support framework, for DHLeC’s international intended returns business case.

Assist customers in controlling their B2B messaging costs through implementation of EDI and XML dependent business processes. Common business functions include order management and logistics related processes. Demonstrated an affinity for multinational deployments, utilizing virtual teams. Upgraded client messaging capabilities, governance, to reduce costs and enhance performance.Nissan de Mexico – Multinational manufacturer, required migration of eight maps, interactive web forms, and over two hundred global trading partners to the Open Text managed services infrastructure.Woodward – High tech manufacturer, primarily focused upon aircraft and aerospace components required updating of electronic messaging for twenty different maps, among fifty trading partners.

Assist Macys Logistics Organization in completing a high value project while utilizing lean governance standards. Reduce business risks by ensuring comprehensive quality and communication throughout agile project iterations/sprints. Make weekly status (scope, schedule, cost, quality, risk) presentations to executive stakeholders. Manage communication through daily standups, review iteration and product backlogs, storyboards, issues, and obstacles.BTMR – Develop Macys Big Ticket Merchandise Reporting upgrades and enhancements, providing inventory planners with longer and more reliable calculation of the high-value in transit merchandise. Automated calculation of forecasting formulas and actuals for visibility & planning of warehouse capacity, staffing, and other Key Performance Indicators (KPI).BTGI – Enhance Macys Big Ticket Growth Initiative capabilities by using two project themes: 1) add business value by providing detailed visibility of international shipping and receiving events 2) transition system connectivity from direct SQL calls to the enterprise standard, MAIN; Macys Active Information Network subsystem is a JAVA/Tibco stack that adds operational efficiencty through standardizing data severices. This process replaced manual inventory planning estimates that were often biased and inaccurate.Projects provided fast business value by utilizing an iterative agile approach. Increased the level of business satisfaction and understanding by maintaining ongoing transparency into the prioritization of features.Applications: C1, SQL-Server, Jira (Atlassian), HP Quality Center, SubversionIntegation: Tibco, EDI-870 Order Status Report, EDI-850 Purchase Order, EDI-856 Advanced Shipment Notice

Assist clients in reaching their business objectives in the global supply chain technology arena.Manage multiple accounts in technology, manufacturing, telecommunications, pharmaceuticals, and consumer goods.Develop RFP responses and cost model calculations for new client opportunities and enhancements to existing implementations.Provide project management leadership across virtual cross-functional teams, onshore and near-shore.Apply the Activetrac framework to diverse industry logistics models using a rapid deployment methodology.Analyze transportation and distribution systems and apply automated decision support to planning processes.Areas of focus include web visibility, shipment planning, reverse logistics, mobile technology.• Saved Cisco Systems $2.6MM in their North American reverse logistics costs through reduced cycle times, service level rationalization, and decision support. ROI was captured in the first year of operation.• Published a whitepaper, differentiating key aspects of conventional approaches to reverse logistics and approaches using advanced decision support automation. Understanding these differences enables client operations to unlock several savings opportunities.• Helped Ryder Logistics defend their incumbent third-party logistics presence during contract renewals by differentiating the value being delivered with numerous Neoris custom software implementations, versus proposals from low ball providers.• Successfully up-sold valuable enhancements to key clients, improving the bottom line.• Installed and configured mobile GSM/Satellite based SkyPatrol tracking devices. Administered web application used to track vehicles and high value product.

Reconcile functional business priorities and objectives with fixed capacity technology resources. Gain consensus among stakeholders and manage risk.Develop and provide Equifax enterprise business intelligence guidelines for senior executives.

Formed a healthcare consulting firm in Bosnia-Herzegovina. Projects were funded through Public Private Partnerships with developing countries.Developed and implemented voice and data networks, pre-hospital emergency medical treatment systems, compliance tracking systems.

Third party supply chain logistics company managing over $1B in freight annually.Managed company’s Supply Chain Web Visibility Tools as the Project Manager tapped to implement i2 Transportation Manager ™ and Transportation Optimizer (TO), tools which cut operational costs by optimizing transportation routes and strategies, saving clients up to 30% in freight costs. Implemented and supported on premise application services to 17 Fortune 500 companies.

Oversaw the operation and administration of all systems used to support client services as the manager of 6 people. Managed the data and meta data needed to determine the cause of customer’s computer outages, including the Help Desk, Interactive Voice Response, and knowledge management for remote troubleshooting. • Cut lead-time from 3 weeks to 2 days by crafting an intranet portal for MCI to internally order standard computer equipment with no administrative overhead. • Evangelized an implementation methodology used to show peers how project standardization resulted in more equitably distributed work and more consistent delivery.

(Bellsouth) Project Manager: Handled 8 cross-functional resources, including the “Local PreOrder Gateway Project” which created several needed capabilities such as reserving 10K phone number blocks to telephone companies selling their own service to customers. Provided “911” switching and call location services and traceability for competitors. Laid the technical groundwork for local number portability, enabling consumers to switch carriers and keep their phone numbers.(ALLTEL) Originated a complex Electronic Bill Presentment and Payment (EBPP) project as a contract employee hired due to extensive telecom aptitude acquired at Bellsouth. • Formulated an Internet functionality considered unique at the time allowing customers to monitor wireless account minutes, change features and pay phone bill.

Organization was known as "Medaphis/Per Se Technologies" during this period. Performed cost-benefit analysis for corporate business units, to rationalize and prioritize efforts on an ROI basis. Led development of functional workflows for Peoplesoft implementation, including Human Resources and Finance.Trained users in making effective use of their desktop automation applications.

Supported design and implementation of field service and remote support strategies. Prepared Customer Support organizations for resource planning (Full Time Equivalencies, ACD, IVR, Knowledge Base).• GTE/AWAS - Implemented $14M in a worldwide midrange hardware refresh for GTE Telecommunications.• PEARS - Per Event Adminstrative and Reporting System. Shortened revenue cycle by 9 weeks by delivering a centralized system that enabled field service offices to process electronic billing and payment for customers that did not have service contracts.• Recognized as DEC Field Service Top Performer of 1993.