Rod Rodriguez Email & Phone Number

Birmingham, Al, Us

Spearheaded the successful implementation of several key applications, including in-store APMs Klarna & Paypal payments, Buy Online Ship to Store (BOSS), Medallia (CX surveys), Shipping Rate Shopping solution (Proship), and Same Day Delivery, improving the customer experience and boosting revenue growth.Provided technical oversight and project management expertise for the transition of POS software development from Oracle to a new vendor, which involved managing an offshore team and ensuring on-time delivery of key milestones.Oversaw the new store setup, production support, and POS system conversion for a newly acquired 150+ store chain, leveraging strong communication and collaboration skills to facilitate seamless integration into the company's existing systems and processes.

Birmingham, Alabama, Us

Led the successful deployment of several critical systems, including Oracle CE, Order Broker, Xadmin/Xcenter, Xstore, Europay, MasterCard and Visa (EMV), and their seamless integration with a new eCommerce platform at 1,050 stores, including driving significant revenue growth and improving operational efficiency.Implemented cutting-edge Buy Online Pickup in Store (BOPIS) and Reserve Online Pickup in Store (ROPIS) functionality to enhance the customer experience, leveraging strong project management and technical skills to deliver the project on time and within budget.

Englewood, Co, Us

Successfully led the delivery of multiple critical projects, including the Bank of America Transarmor Tokenization, Dynamic Currency Conversion (DCC), Europay, MasterCard, and Visa (EMV), and Verifone Mx915 PCI 3.0 PIN Pad device replacement projects, leveraging expert project management and technical skills to ensure their timely and seamless completion.Completed four (4) major projects on-time, generating over $500,000 in vendor incentives for the company, while demonstrating strong leadership and organizational skills to manage cross-functional teams and stakeholders effectively.

Englewood, Co, Us

Spearheaded the successful upgrade of Point of Sale (POS) systems for 460+ big box retail locations across seven (7) time zones, resulting in improved functionality and reliability for customers and associates. Streamlined SDLC methodology standards, resulting in faster and more efficient solution delivery, significant cost savings, and improved quality.

Englewood, Co, Us

Handpicked to serve as Application Architect, leading the development of cutting-edge store solutions to enhance customer experience and drive business growth.Spearheaded the technical effort to design and implement a state-of-the-art Point of Sale (POS) Returns Management System, streamlining the returns process for customers and improving efficiency for store associates.Transferred the knowledge management database to a new Google website and created a Holiday Planning Google website, boosting interdepartmental communication and collaboration to achieve business objectives.

Englewood, Co, Us

Entrusted to lead and develop an 8-member Open Systems team, including an architect, project leads, programmers, and analysts, to deliver cutting-edge solutions and drive business growth.Successfully achieved PCI (CISP) Compliance certification for 2 POS systems, demonstrating a commitment to security and regulatory compliance, while enabling seamless transactions for customers.

Englewood, Co, Us

Led a high-performing team of 5 professionals, including project leads, programmer/analysts, and system analysts, to deliver end-to-end support and innovative solutions for store technologies across 393 retail sites in 45 states.Managed multiple critical systems, including AJB Retail Transaction Switch (RTS), CGI ChainLink, Credit Authorization, IBM Director, ISD, IBM GSA Point of Sale (POS), and Triversity Transactionware GM Point of Sale POS, while ensuring adherence to industry standards and regulatory requirements.Collaborated with cross-functional teams, including advertising, asset protection, finance, sales audit, store operations, and tax, to define business requirements, and developed technical solutions in alignment with the organization's strategic objectives.Successfully completed multiple high-impact projects, including the Customer Experience Index (CEI) initiative, Disaster Recovery planning, Loyalty Card Program pilot, Store technology replacement during merger of Gart Sports and Sports Authority, and Sunrise 2005 compliance for two Point of Sale (POS) systems.Ensured compliance with Sarbanes-Oxley regulations by working closely with audit teams and implementing necessary controls and processes.

Englewood, Co, Us

Led a 6-member team of programmers, system analysts, and support personnel to deliver top-notch support and solutions for store technologies across 208 retail sites, resulting in increased efficiency and productivity.Collaborated with various departments, including advertising, loss prevention, sales audit, store operations, and tax, to identify business requirements, and worked closely with internal programming teams and vendors to provide technical solutions that aligned with organizational objectives.Assisted Manager of Store Systems in performance duties to ensure smooth operations and achieve optimal outcomes.Successfully implemented key projects, including an integrated debit solution, stored value card system, and time and attendance system, that streamlined operations and enhanced customer experience.Spearheaded an initiative to increase Help Desk call retention, resulting in a 50% increase in retention over a 5-month period.Upgraded the Triversity point of sale software from a DOS-based system to a Windows NT-based system, ensuring compatibility with modern technologies and systems.

Englewood, Co, Us

Oversaw the work of a team of 3 IT professionals, ensuring high-quality work and adherence to project timelines.Analyzed, designed, documented, implemented, and supported store technologies for retail sites in Canada, Japan, and the United States, contributing to the organization's global success.Successfully managed new store openings, ensuring the timely implementation of key systems and technologies to support the smooth operations of each new location.Implemented new point of sale hardware platforms and a private label credit card system, enabling seamless transactions and improved customer experiences.Led the successful implementation of the Triversity point of sale system, resulting in enhanced operational efficiency and accuracy.

Englewood, Co, Us

Provided exceptional second-level technical support to ensure the smooth functioning of IT systems and technologies, contributing to the organization's operational success.Monitored credit authorization, data collection, and price file downloads to ensure the timely and accurate processing of transactions, minimizing errors and delays.Delivered technical training to IT Support Service personnel, equipping them with the necessary knowledge and skills to provide effective support to end-users and enhance the overall customer experience.

Performed business consulting and full system development life cycle activities in support of various point of sale systems for 118 department stores and 180 specialty stores. Created and maintained supporting technical and end-user documentation. Provided technical training to Field Engineers and Response Center Analyst. Successfully implemented CheckMate Check Reader system and NCR/RSS point of sale system.

Managed activities of 4 IT professionals and 8 non-exempt employees responsible for technical support of desktop computers, mainframes, point of sale systems, and voice systems for 3 divisions, 3 distribution centers, 1 national credit center, and 88 department stores. Successfully implemented Innovative point of sale system.

Supervised activities of 5 IT professionals responsible for design, implementation, and support of point of sale and telecommunication systems. Major projects successfully implemented included: T-1 network, renovation of National Credit Center, PC maintenance program, relocation of IT center, and telephone switch upgrade.

Provided second level technical support for data, point of sale, and voice systems. Provided technical training to Help Desk Analyst.

Provided second level technical support for data, point of sale, and voice systems. Provided technical training to Help Desk Analyst.

Ensured daily production schedule was processed and up-to-date. Operated and constantly monitored IBM and NCR mainframe consoles and Point of Sale servers. Performed daily, weekly, and monthly backups of all systems.

Balanced job applications within production system including Accounts Payable, Accounts Receivable, and Sales Audit. Logged all input documents and report request. Delivered reports to corporate personnel.

Maintained mainframe peripheral equipment including printers and tape drive systems. Monitored mainframe console and loaded tapes when required.

Operated Hewlett-Packard laser printer and delivered reports to corporate personnel.