Zenaida R. Email & Phone Number

- Timely and accurate processing of non-book sideline items (Harvard clothing, HBS merch, etc)- Receiving and easy identification of regular stock and/or customer order shipments and preparation of inventory for the sales floor- Processing books for author events, our Signed First Editions Club or other promotions - Liaising with publishers and distributors and coordinating our incoming stock, claiming damages, requesting replacements, and other duties- Regular contact with the department Supervisor, Store Managers, the Buying Manager and Assistant Managers, and the Marketing Manager, regarding any questions about the accuracy of the Store’s inventory database - Occasionally assist with the timely and accurate shipping of customer orders, troubleshooting mis-shipments, and communicating with customers about orders in transit.- Taking point on special shipping projects (e.g. pre-order campaign shipping)- Communicating with the Assistant Managers; the Receiving, Returns & Shipping Supervisor; and our Warehouse staff about shipping supply needs.- Fielding and responding to customer queries—emailed or phoned—about outstanding orders and orders in transit; drawing in other staff from various departments as necessary.

Cambridge, Massachusetts, United States

- Assisting with the timely and accurate shipping of customer orders, troubleshooting mis-shipments, and communicating with customers about orders in transit.- Taking point on special shipping projects (e.g. preorder campaign shipping)- Communicating with the Assistant Managers; the Receiving, Returns & Shipping Supervisor; and our Warehouse staff about shipping supply needs.- Fielding and responding to customer queries—emailed or phoned—about outstanding orders and orders in transit; drawing in other staff from various departments as necessary.

- Oversaw and provided support to the instructors of SCIJ's Immigration Law & Community Organizing Training Program and to students undergoing the training. This included interacting and navigating Canvas, creating student emails, hosting mid-semester check ins with students to ensure program completion, sending weekly recap emails, planning for our weekend training, etc.- Engaging previously trained students (approx. 15-20) in their continued casework or organizing initiatives- Enacted student recruitment for each of their partner schools by doing class visits, contacting faculty and university admin, planning and hosting virtual information sessions, and more- Planned and hosted community and social events for students in the program which often required requesting spaces, creating an agenda, outlining roles and expectations for relevant staff/interns, and any day-of responsibilities- Alongside SCIJ's ED, conducted research for potential university partners and holding conversations about formal partnerships with our program - Conduct potential attorney outreach in each of the areas where our programs exist - Supervised all of SCIJ's student interns and guided them through the onboarding process- Created flyers and social media posts for upcoming events - Created relevant guides as they relate to the responsibilities of my position (i.e. Recruitment Guide, etc.)

Somerville, Massachusetts, United States

- Created SPYC Social Media Channels in collaboration with SPYC Coordinator- Develop and post new content on all channels on a schedule determined in collaboration with the SPYC team- Ensure SPYC content is appropriately crafted and translated to reach intended audiences- Perform research to find articles, stories, resources or other content that is relevant to our work- Share, like, comment, and cross-post to support and advance SPYC’s mission- Track social media activity to quantify impact and identify successful strategies for replication

Dorchester, Massachusetts, United States

- Supported a group of elementary school students, grades 3-5- Attended trainings specific to child-care in education such as: behavior management, virtual mentorship training, mandated reporter training, trauma informed care, and diversity, equity and inclusion training- Organized weekly lesson plans that centered on community leadership, self-empowerment, and activism- Coordinated with the SWSG Boston Office to instruct the planned curriculum- Attended weekly check in meetings with the Simmons Chapter of SWSG to check in about our individual sites

- Welcomed the incoming first-year class of Simmons University (Class of ‘24 in 2020)- Interacted and engaged with students and families about topics related to housing, accessibility accommodations, and college life at Simmons- Served on leadership panels - Supported a group of 22+ incoming students throughout all orientation sessions

Greater Boston Area

- Collaborated with the Office of Diversity and Community Partnership at Harvard Medical School (HMS)- Assisted in the creation of presentations for HMS Diversity Mentoring Awards- Developed and updated Excel Spreadsheets for data collection- Maintained historical data for past and present mentoring award nominations- Conducted research on alumnae, current faculty, and staff of HMS

- Assisted in the development and facilitation of group workshops and activities - Attended the Institute as a Participant, alongside a 20+ group of native Spanish speakers- Set up the conference room every morning with food, coffee, snacks, and materials that would beused that day

Greater Boston Area

Mon-Fri- Provided mentorship to 40+ students between the ages of 14 and 19- Co-facilitated workshops on topics such as Facilitation, Active Listening, Leadership Building, Roots in Migration, and Anti-Muslim Racism- Collaborated with organizations such as the Chinese Progressive Association, Eastie Farm, Muslim Justice League, and the Boston Center for Youth & Families (BCYF) to support students’ commitment to advancing their community leadership and professional development- Supervisor for BCYF: Managed the collection and distribution of checks to students, as well as organizing and submitting the weekly payroll to BCYF- Produced the Youth Ubuntu Project’s Summer Newsletter for marketing and recruitment purposes

Greater Boston Area

- Welcomed the incoming first-year class of Simmons University (Class of ‘23 in 2019)- Interacted and engaged with families of incoming students about topics related to housing, accessibility accommodations, and college life at Simmons- Served on leadership panels and facilitated discussions about the first-generation experience- Supported a group of 22+ incoming students throughout all orientation sessions, including trips around Boston

English Language And Literature, General

Education record