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Rod Rinker is listed as Senior Director, Global Field Services Delivery, Digital Workplace Solutions (DWS) at Unisys at Unisys, based in Atlanta Metropolitan Area, United States. AeroLeads shows a work email signal at ncr.com, phone signal with area code 404, and a matched LinkedIn profile for Rod Rinker.
Rod Rinker previously worked as Senior Director, Global Field Services Delivery, Digital Workplace Solutions (DWS) at Unisys and Executive Services Director, Americas Region, Telecom and Technology Division at Ncr Corporation. Rod Rinker holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Georgia State University.
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AeroLeads found 1 current-domain work email signal for Rod Rinker. Compare company email patterns before reaching out.
As a results-driven executive, I have leadership expertise with Global & Regional Service Delivery and with Customer Success. I am an expert at developing a trusted advisor status through sustained service delivery excellence and continuous improvements in all phases of IT Service Management. I have led large organizations (4000+) by empowering teams to amaze the customer at the point of delivery. Key Areas of Success:✔ Service Delivery Assurance and Operational Excellence - Met and frequently exceeded SLAs and other contractual commitments.✔ Improving Customer Satisfaction and Retention - Achieved high Net Promoter Scores for Service Delivery. Coached CSMs how to partner with customers to help them achieve business outcomes through the effective adoption and utilization of products and services that add business value.✔ Driving Revenue Growth and Expansion - Collaborated with sales teams co-leading the pursuit and start-up of several XaaS custom support contracts. Accounts with CSMs developed a trusted advisor status which led to revenue expansion. Expected Business Outcomes:⭐️ Improved Adoption Rates, Improved Retention Rates, Reduced Churn Rates⭐️ Improved Customer Satisfaction, Customer Loyalty, and Net Promoter Scores⭐️ Service Delivery Assurance and Operational Excellence⭐️ Revenue Growth and Expansion through Trusted Advisor Relationships with CustomersLeadership Expertise: Customer Success | Managed Services | XaaS | Executive Account Relationship Management | Technical Support Delivery | Operational Transformation | Contact Center and Field Service Delivery | Data Center | End User | Cloud Services | Cloud Support | PMO Startup and Execution | Sales Enablement | Partnerships | Stakeholder Engagement | Customer Relationship Management | Cross Functional Collaboration | ITIL | IT Service Management
Listed skills include Service Delivery, Enterprise Software, Data Center, Management, and 49 others.
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Blue Bell, Pennsylvania, Us
Lead global delivery of the field services operation within Digital Workplace Solutions (DWS). Responsible for ensuring customer satisfaction, gross margin, service level attainment and quality across field services. Develop and implement strategic plans to drive the transformation and modernization of the global field services organization.
Atlanta, Georgia, Us
Led the Americas service management, project management, and professional services teams responsible for ensuring a differentiated end-to-end services lifecycle experience for multivendor technologies, including: Enterprise Networking, Wireless Networking, Optical Networking, Unified Collaboration, Edge Computing, Data Center Infrastructure, Workplace/End-User Infrastructure, and Telecom Storefront Solutions. These services were provided in partnership with Communications Service Providers, System Integrators, and Technology OEMs.
Palo Alto, Ca, Us
Ensured Field Service Delivery for Commercial PC and Print Products in the US East Region in addition to HP's Managed Print Services Portfolio in North America. ✔ Maintained trusted-advisor partnership with customers and provided leads to sales to Drive Incremental Revenue Growth and Improve Profit Margins.✔ Collaborated with sales team co-leading the pursuit and start-up of a 5-year $40M Managed Print Services / Print-as-a-Service contract for a major managed health care provider, established a Program Management Office (PMO) and successfully turned on support for 50K multivendor printers in 1 month meeting all service delivery SLAs of 93% repaired next business day
Palo Alto, Ca, Us
Led Field Service Delivery for US Custom End-User Support Services Delivery, including: Device Refresh Projects; Install, Move, Add, Change Projects; and Break/Fix Delivery for HP's largest banking customers. ✔ Collaborated with sales team co-leading and winning a large Device-as-a-Service contract, generating $64M of Services Revenue over five years and ensured continued service delivery excellence for another contract which produces $36M of Services Revenue annually.
Houston, Texas, Us
Provided leadership to ensure Service Delivery for HP's Enterprise Product Portfolio, including: Business Critical Servers, NonStop Servers, Industry Standard Servers, Storage Products, and Networking Products.✔ Exceeded all SLA targets and achieved a Net Promoter Score of 98 for Field Service Delivery in the US Southeast Area.
Houston, Texas, Us
Developed executive level relationships with HP's most strategic accounts by leading the Customer Success Managers (CSMs) in the US Region.✔ Assigned and directed CSMs to ensure service delivery acting as a trusted advisor to all customer key stakeholders.✔ Partnered CSMs with sales leveraging customer knowledge to identify products and services solutions and meet customer needs.✔ Drove accounts with CSMs to identify an incremental $35M of Per-Event Services Revenue annually and scored 5-10% higher in the Net Promoter Score in the US Region.
Houston, Texas, Us
Led Global Contact-Center Software Support Delivery (L1, L2, and L3) and Account-Assigned Professional Services Delivery for HP's Business Technology Optimization (BTO) Software Suite, providing leadership for over 1100 Service and Support Professionals Worldwide.✔ Delivered 88% Margin on Software Services with HP's Business Technology Optimization (BTO) Software Suite, integrating HP OpenView software support delivery team with teams from acquired software companies, including: Novadigm, Peregrine, Mercury, and OpsWare
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Rod Rinker works for Unisys.
Rod Rinker is listed as Senior Director, Global Field Services Delivery, Digital Workplace Solutions (DWS) at Unisys at Unisys.
AeroLeads has found 1 work email signal at @ncr.com for Rod Rinker at Unisys.
AeroLeads has found 1 phone signal(s) with area code 404 for Rod Rinker at Unisys.
Rod Rinker is based in Atlanta Metropolitan Area, United States while working with Unisys.
Rod Rinker has worked for Unisys, Ncr Corporation, The Home Depot, Hp, and Hewlett Packard Enterprise.
You can use AeroLeads to view verified contact signals for Rod Rinker at Unisys, including work email, phone, and LinkedIn data when available.
Rod Rinker holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Georgia State University.
Rod Rinker is listed with skills including Service Delivery, Enterprise Software, Data Center, Management, Cloud Computing, Customer Satisfaction, Account Management, and It Service Management.
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