Rodwan Zakaria Email & Phone Number

Dubai, Ae

Dubai Mall, Dubai, Uae

- Possess strong product knowledge of the entire line of Montblanc products.- Advise and assist customers with their choices of Montblanc products for themselves and for gifts.- Capture client information and actively develop a client base, consistently adding information to further promote boutique relationships.- Regularly contact clients regarding new products, events and follow up.- Provide outstanding customer service.- Develop a working knowledge of simple pen repair and after sales service techniques.- Balancing cash registers with receipts.- Receive and store the delivery of large amounts of stock.- Stock shelves with merchandise and refresh display frequently.

Mall Of The Emirates, Dubai, Uae

- Delivered and maintained an outstanding customer service to all customers at all times.- Achieved individual sales targets, customer capture, UPT, AUR and demonstrated sound product knowledge.- Demonstrated a thorough knowledge of company and service policies and provided customers with a consistent experience.- Connected with clients and cultivated communication in a personalized way and established and maintained a relationship with them.- Been perceptive of customer’s needs, actively listened and showed enthusiasm for the product and brand.- Ensured that the visual floor sets and standards were in line with brand prestige.- Self presented professionally in line with the brand image and company grooming standards.Digital Champion:- Led the use of iPads, ensuring all applications provided are used and the iPads became a natural part of the customer journey.- Trained all teammates on the use of iPads and all applications /functionalities provided by Burberry.- Attended monthly digital training conference calls.- Cultivated ideas and information exchange between store staff and head office.

Dubai Marina Mall, Dubai, Uae

- Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service.- Operated cash registers, managed financial transactions, and balancing drawers.- Achieved established goals.- Directed customers to merchandise within the store.- Maintained an orderly appearance throughout the sales floor.- Introduced promotions and opportunities to customers.- Cross-selling products to increase purchase amounts.