Roe Colasurdo Email & Phone Number

Greater Burlington Area

Burlington, VT

• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Work with stakeholders and project team to prioritize collected requirements.
• Assist in evaluating software and hardware products alignment to business needs. Ensure proposed or purchased solutions are compatible with identified business requirements.
• Analyze and verify requirements for applicability, consistency… Show more
• Analyze and verify requirements for applicability, consistency, comprehensibility, feasibility, completeness, and conformity to standards.
• Utilize standard templates to write requirements specifications accurately and concisely.

Essex Junction, Vermont

• Engage stakeholders in requirements gathering through interviewing and workshop facilitation.
• Generate custom reports and design dashboards for use by HAEEU Operations, DVHA Program Integrity Unit, and VT legislature using SQL and Oracle Business Intelligence Enterprise Edition (11g) according to stakeholder.
• Create, update, and archive technical documentation including processes, procedures, training curriculum, SQL reference, application troubleshooting guides… Show more
• Create, update, and archive technical documentation including processes, procedures, training curriculum, SQL reference, application troubleshooting guides, etc.
• Manage team initiative to create specifications documents for existing operational reports.
• Analyze data warehouse objects to identify corrections or improvements to the mapping of data elements from OLTP database to ensure data integrity and usability for all stakeholders.

Waterbury, VT

• Developed production and fulfillment schedules based on multi-dimensional analysis of current and historical sales, production, and fulfillment data using OLAP cubes.
• Reviewed and revised production and fulfillment plans based on sales forecast and manufacturing schedules for all 24 count portion pack coffee items.
• Executed daily queries in PeopleSoft to report customer, order, and inventory data for stakeholders.
• Coordinated with other departments--Demand Planning, Production… Show more
• Coordinated with other departments--Demand Planning, Production Scheduling, Quality, and Sales, & Marketing--to communicate and troubleshoot production plans.
• Continuously reviewed shipments vs. forecast and tactically adjusted plans as needed.

Waterbury, VT

• Partnered with order management application analysts to create and improve PeopleSoft queries and QuickTest Professional (QTP) scripts to automate repetitive daily tasks and solve business problems.
• Executed daily queries in PeopleSoft to report customer, order, and inventory data for stakeholders.
• Served as Interim Business Analyst for Customer Care in autumn 2012 with responsibilities including: drafting and updating process documents, managing detailed reporting from several… Show more
• Served as Interim Business Analyst for Customer Care in autumn 2012 with responsibilities including: drafting and updating process documents, managing detailed reporting from several data sources such as Cisco.
• Represented Customer Care in a number of special projects including new product launches/end of life, inventory availability process improvement, seasonal item readiness, cross-department process improvement.
• Performed root cause analysis of inventory issues, making appropriate business decisions both independently and collaboratively, and completing necessary actions for customer satisfaction.

Waterbury, VT

• Functioned as informal technical advisor within team to troubleshoot software and system issues.
• Effectively communicated with internal and external customers to resolve customer service issues via email.
• Received QA scores in the 90-100% range for both periods with the Email Team.

Waterbury, VT

• Self-taught QuickTest Professional scripts to develop new, and enhance existing, automated processes for order entry tasks.
• Enhanced documentation of team processes and daily procedures to increase team success.
• Created and implemented process improvements to increase efficiency rates of credit card updates by 50%.
• Served as informal technical advisor within team to routinely troubleshoot automatic processes and resolve errors.
• Demonstrated effective verbal and written… Show more
• Demonstrated effective verbal and written communication, with internal and external customers, to complete various individual and team projects across multiple departments and customer service teams.

Waterbury, VT

• Provided tours to mix-sized groups of Ben & Jerry's Ice Cream Factory.
• Duties included: public speaking, hospitality, customer service, technical knowledge

Waterbury, VT

Responsibilities described in position of the same name starting June 2008.

Clarksville, Tennessee

• Implemented online auction management software service to standardize item listings through the use of templates and replace Excel spreadsheets for inventory management.
• Supervised the operating activities of a team of 7 employees. Duties included: overseeing order fulfillment and shipping; coaching, QA feedback, and scheduling; conducted employee interviews and orientations.
• Developed and implemented employee handbook, review and advancement process, and training… Show more
• Developed and implemented employee handbook, review and advancement process, and training program.
• Performed quarterly inventory reconciliation projects utilizing Excel and web-based auction management software.
• Conceptualized and implemented strategies to improve customer retention and resolved customer service issues via telephone and email. Show less

Bachelor Of Science (Bs), Management Information Systems

Associate'S, Liberal Studies