Roe Colasurdo Email & Phone Number

Greater Burlington Area

Burlington, Vt

• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods. • Work with stakeholders and project team to prioritize collected requirements. • Assist in evaluating software and hardware products alignment to business needs. Ensure proposed or purchased solutions are compatible with identified business requirements.• Analyze and verify requirements for applicability, consistency… Show more • Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods. • Work with stakeholders and project team to prioritize collected requirements. • Assist in evaluating software and hardware products alignment to business needs. Ensure proposed or purchased solutions are compatible with identified business requirements.• Analyze and verify requirements for applicability, consistency, comprehensibility, feasibility, completeness, and conformity to standards. • Utilize standard templates to write requirements specifications accurately and concisely. • Translate conceptual user requirements into clear, detailed functional requirements. • Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted. • Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders. • Assist in tracking the status of requirements throughout the project lifecycle; enforce and redefine as necessary. • Communicate changes, enhancements, and modifications of business requirements- verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood. Show less

Essex Junction, Vermont

• Engage stakeholders in requirements gathering through interviewing and workshop facilitation.• Generate custom reports and design dashboards for use by HAEEU Operations, DVHA Program Integrity Unit, and VT legislature using SQL and Oracle Business Intelligence Enterprise Edition (11g) according to stakeholder requirements.• Create, update, and archive technical documentation including processes, procedures, training curriculum, SQL reference, application troubleshooting guides… Show more • Engage stakeholders in requirements gathering through interviewing and workshop facilitation.• Generate custom reports and design dashboards for use by HAEEU Operations, DVHA Program Integrity Unit, and VT legislature using SQL and Oracle Business Intelligence Enterprise Edition (11g) according to stakeholder requirements.• Create, update, and archive technical documentation including processes, procedures, training curriculum, SQL reference, application troubleshooting guides, etc.• Manage team initiative to create specifications documents for existing operational reports.• Analyze data warehouse objects to identify corrections or improvements to the mapping of data elements from OLTP database to ensure data integrity and usability for all stakeholders.• Update, test, and deploy ODI packages as needed, including adding new fields, correcting existing mapping, and removing fields in accordance with the established SDLC.• Tune existing SQL queries to improve performance.• Act as liaison between business operations and technical team translating functional business requirements to technical specifications. • Develop and deliver conceptual and practical training program on SQL, OBIEE, database and data warehousing.• Educate system users in the capabilities of available reporting and data analysis programs. Show less

Waterbury, Vt

• Developed production and fulfillment schedules based on multi-dimensional analysis of current and historical sales, production, and fulfillment data using OLAP cubes.• Reviewed and revised production and fulfillment plans based on sales forecast and manufacturing schedules for all 24 count portion pack coffee items.• Executed daily queries in PeopleSoft to report customer, order, and inventory data for stakeholders.• Coordinated with other departments--Demand Planning, Production… Show more • Developed production and fulfillment schedules based on multi-dimensional analysis of current and historical sales, production, and fulfillment data using OLAP cubes.• Reviewed and revised production and fulfillment plans based on sales forecast and manufacturing schedules for all 24 count portion pack coffee items.• Executed daily queries in PeopleSoft to report customer, order, and inventory data for stakeholders.• Coordinated with other departments--Demand Planning, Production Scheduling, Quality, and Sales, & Marketing--to communicate and troubleshoot production plans. • Continuously reviewed shipments vs. forecast and tactically adjusted plans as needed.• Collaborated with 3PL partners to support warehouse capacity and resource planning.• Assisted in expediting production or inventory receipts during tight supply or out of stock situations to support customer order fulfillment.• Provided assistance to management/departments on matters related to production or fulfillment planning and forecasting.• Led cross-functional conference calls to identify opportunities to improve the Away From Home customer experience, set goals with measurable outcomes, and develop operational plans to produce sustainable results. Show less

Waterbury, Vt

• Partnered with order management application analysts to create and improve PeopleSoft queries and QuickTest Professional (QTP) scripts to automate repetitive daily tasks and solve business problems.• Executed daily queries in PeopleSoft to report customer, order, and inventory data for stakeholders.• Served as Interim Business Analyst for Customer Care in autumn 2012 with responsibilities including: drafting and updating process documents, managing detailed reporting from several… Show more • Partnered with order management application analysts to create and improve PeopleSoft queries and QuickTest Professional (QTP) scripts to automate repetitive daily tasks and solve business problems.• Executed daily queries in PeopleSoft to report customer, order, and inventory data for stakeholders.• Served as Interim Business Analyst for Customer Care in autumn 2012 with responsibilities including: drafting and updating process documents, managing detailed reporting from several data sources such as Cisco, PeopleSoft, and Oracle ATG; preparing weekly metrics reports and department summary reports (sales and performance) using Excel; contributing PPT slides to the Management Summary Package; and training two newly hired Business Analysts.• Represented Customer Care in a number of special projects including new product launches/end of life, inventory availability process improvement, seasonal item readiness, cross-department process improvement, promotional readiness, and catalog proofing. • Performed root cause analysis of inventory issues, making appropriate business decisions both independently and collaboratively, and completing necessary actions for customer satisfaction. • Assessed business processes for improvements and managed related documentation.• Prepared, scheduled, and implemented over 50 hours of training for selected Customer Care Representative to assist with daily tasks. Show less

Waterbury, Vt

• Functioned as informal technical advisor within team to troubleshoot software and system issues.• Effectively communicated with internal and external customers to resolve customer service issues via email.• Received QA scores in the 90-100% range for both periods with the Email Team.

Waterbury, Vt

• Self-taught QuickTest Professional scripts to develop new, and enhance existing, automated processes for order entry tasks.• Enhanced documentation of team processes and daily procedures to increase team success. • Created and implemented process improvements to increase efficiency rates of credit card updates by 50%.• Served as informal technical advisor within team to routinely troubleshoot automatic processes and resolve errors.• Demonstrated effective verbal and written… Show more • Self-taught QuickTest Professional scripts to develop new, and enhance existing, automated processes for order entry tasks.• Enhanced documentation of team processes and daily procedures to increase team success. • Created and implemented process improvements to increase efficiency rates of credit card updates by 50%.• Served as informal technical advisor within team to routinely troubleshoot automatic processes and resolve errors.• Demonstrated effective verbal and written communication, with internal and external customers, to complete various individual and team projects across multiple departments and customer service teams.• Executed daily operational queries and processes in PeopleSoft. Show less

Waterbury, Vt

• Provided tours to mix-sized groups of Ben & Jerry's Ice Cream Factory.• Duties included: public speaking, hospitality, customer service, technical knowledge

Waterbury, Vt

Responsibilities described in position of the same name starting June 2008.

Clarksville, Tennessee

• Implemented online auction management software service to standardize item listings through the use of templates and replace Excel spreadsheets for inventory management.• Supervised the operating activities of a team of 7 employees. Duties included: overseeing order fulfillment and shipping; coaching, QA feedback, and scheduling; conducted employee interviews and orientations.• Developed and implemented employee handbook, review and advancement process, and training… Show more • Implemented online auction management software service to standardize item listings through the use of templates and replace Excel spreadsheets for inventory management.• Supervised the operating activities of a team of 7 employees. Duties included: overseeing order fulfillment and shipping; coaching, QA feedback, and scheduling; conducted employee interviews and orientations.• Developed and implemented employee handbook, review and advancement process, and training program.• Performed quarterly inventory reconciliation projects utilizing Excel and web-based auction management software.• Conceptualized and implemented strategies to improve customer retention and resolved customer service issues via telephone and email. Show less

Bachelor Of Science (Bs), Management Information Systems

Associate'S, Liberal Studies