Jeremy Roedde Email & Phone Number

• Grow customer relationships with key strategic customers as a facilitator to develop and implement integration customizations to the core product. Performed multiple roles as an individual contributor with the goal of.
• Build customer trust by providing strategic guidance on the implementations
• Acted as the solo Customer Success Manager, Project Manager, Business Analyst, and Engineer and Quality Assurance to ensure all integrations were successful.

• GoogleAs a consultant focused on publisher video solutions providing leadership to integrate publishers' video work flow with the digital ad insertion platform.
• Act as a core subject matter expert in video solutions with server side digital ad insertion.
• Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customers’ business and technology needs.
• Document technical solutions through solutions design documentation, flowcharts or use cases.
• Provide product management and services management with product status and serviceability concerns so they can be proactively addressed.
• Ensure project team, internal management and external customers are provided with appropriate, timely and accurate project information and status updates. Closely manage key milestones and tasks to ensure accurate.

• Provides strategic leadership of both quality assurance and customer support teams within the organization. The mDialog Smart Stream PlatformTM dynamically delivers in-stream uniquely addressable advertising within.
• Implement and manage a new support organization ensuring enterprise level support services are provided to all clients.
• Develop and drive adherence to standard methodologies that provide consistency in customer service.
• Manage an on-call rotation to ensure 3 tiers of customer support are always available to provide quality 24/7 support.
• Ensure team has adequate tools to provide a high level of customer service.
• Manage and deliver metrics to key stakeholders ensuring all support SLAs are met while delivering excellent customer service for each support incident.

• Manage implementation and execution of industry-accepted standards, methodologies, processes, and tools while ensuring that GuestLogix’s software products are of the highest possible quality. Additionally manage the.
• Manage a team of 22 QA Analysts with both onsite and offshore resources.
• Develops and manages a team of professional testing employees by executing recruiting, training, coaching and mentoring.
• Defines objectives and accountabilities with the team and conducts informal and formal performance assessments.
• Ensures the team continuously enhances their knowledge of tools, processes and procedures necessary for testing activities.
• Certifies test process, methodologies and tools are applied appropriately. Ensures that test phase entry/exit criteria are agreed to by stakeholders and applied by the test team.

Overseeing the daily adherence of a QA policy and process for testing, documenting and approved “best practice” approaches ensuring the highest level of quality of products. In addition oversee a team production artists for AAC web properties such as HGTV.ca, Foodtv.ca, Showcase.ca, and Slice.ca

Duties: Lead Automated testing team designing and developing a Java framework to test the multi-tier workforce management software. The following technologies were used: Java, Junit, BEA Weblogic, Websphere, Oracle, DB2, SQL Server, VSS, Ant, and Perl.

Duties: Design/Develop java code to produce integration tests that assesses software functionality, reliability and performance.

Duties: Design/Develop components for a 3G wireless value added service management system for the telecom industry.