Roel Freriks Email & Phone Number

Finland

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

Credit limit control and order releases, AR payment allocation, AR maintenance and reconciliation, MEC reporting, transition management, process coordination, process improvement implementation, recruitment

Espoo, Southern Finland, Finland

Credit control, cash collection and relevant customer contact;Reconciliation and analysis of Accounts Receivable (AR);Participation in credit risk related projects, process improvement and ongoing enhancement of financial systems/tools;Other credit risk/AR related reporting and tasks;Financial Hold Control & analysis;Maintenance of credit line sufficiency tool based on parts and car flow;Liaising with local Nordic and Baltic branch offices regarding financial queries;Liaising with financing partners on daily issues;Coordination and support of AR & Business Flow processes for SSC (India and Hungary);Miscellaneous and used vehicle invoicing process coordination;Balance sheet specifications/audit support;Other tasks assigned by the Manager.

Prague, The Capital, Czech Republic

Process Lead for Collection and Dispute processes in Prague for global client. • Process owner on delivery center level;• Execute controls and reporting• Accountable for performance and service level agreements results• Escalation point and point of contact for team leads, global functional leads; • Providing consolidated data to Global Functional Leads;• SME in the process and providing inputs from process perspective;• Drive process changes;• Actively participating in the improvement initiatives, identify and execute automations; change management initiatives.

Prague, The Capital, Czech Republic

Supervising a team of 12 FTE active in customer service/order management, serving a client operating in BeNeLux region.Responsible for:- Day to day team management;- People management, performance reviews, regular one-on-one meetings, team meetings;- Progress calls with client and other stakeholders;- Regular reporting of SLA and KPI metrics, statistics, implement action plans if required;- Responsible for operational excellence and visual management;- Responsible for identifying and help implementation various automation and process improvement ideas;- Recruitment, interviewing prospective employees;- Present scope of work to new and existing clients during floor walks.

Prague, The Capital, Czech Republic

Coordinate daily process management for a team of 9 FTE, serving several countries (Netherlands, Belgium, Luxembourg, Poland, Hungary, Sweden, Finland and in the past also Croatia and Romania).- Delegate tasks / coordinate and follow-up collection process within the team;- First point of contact for escalations;- Prepare and present Accounts Receivable reporting;- Lead conference calls of all countries and report to client;- Organise and lead team meetings;- Organise and lead team lead meetings and first point of contact for management;- Organise and present workshops for the collection team; - Assess and hold interviews with potential new recruits for the team.

Prague, The Capital, Czech Republic

Analyse customer account balances;Investigate and resolve customer issues;Correspond and negotiate with customers;Write off uncollectible balances;Research and process disputes/deductions;Receive and respond customer requests and inquiries;Maintain bad debt reserves & allowances;Prepare Accounts Receivable reporting;Assess New Customer Credit Risk;Monitor Existing Customer & Portfolio Credit Risk;Maintain customer master data structure.

Sydney, New South Wales, Australia

- SEO optimization;- Maintaining website, adding products and their descriptions;- Photographing products and creating 360 degree animations for website;- Ad-hoc tasks.

Master, International Business & Management

Bachelor, Commercial Economics