Roel Castro Email & Phone Number

Quality & Safety Department, Manila Headquarters

A. Conducts quality audits on PAL operational disciplines - Organization & Management (Safety Management System and Emergency Response Planning), Flight Operations, Flight Dispatch, Cabin Services, Ground Handling, Cargo Services, Security Operations and In-Flight Catering Operations to ensure adherence to company standards, applicable Aviation Authorities' regulations (e.g. CAAs/ICAO) and industry requirements (e.g. IOSA, ISAGO & World Food Safety).B. Assesses, through quality audits and surveillance activities, all PAL domestic & international stations and external service providers to ensure high level of service quality; and, continually monitor them to ensure performance progress and consistency.C. Analyses the adequacy of auditees' corrective/preventive actions, assesses risk and performs root cause analysis to successfully eliminate (or at least lessen) non-conformity and non-compliance. D. Conducts PAL Quality Management System (QMS) Training; and, assists Commercial Training department in the conduct of Root Cause Analysis (Problem Solving) Training.E. Takes active participation in the continual enhancement of PAL's quality program (e.g. updating of manuals and procedures), in Quality Management Reviews and actively involved in special projects.

Philippine Airlines Learning Center

A. Rendered support to the Commercial Training and Development Division (CTDD) in teaching/ facilitating the following courses - Basic Cargo Handling; Dangerous Goods Basic, Recurrent and Awareness training; International & Domestic Cargo Rates and Services training; and, Cargo Network Automated System training.B. Served as a liaison between Cargo Operations and Commercial Training in the exchanges of operational and instructional information.

Cargo Operations Hub (Manila)

A. Handled acceptance, documentation, storage & warehousing, build-up & breakdown and releasing of general and special cargoes such as live animals, perishable and dangerous goods.B. Managed the creation, maintenance and updating of cargo systems and database.C. Provided technical support to cargo system users through troubleshooting and/or coordinating with SITA-CHAMP (the system provider) for immediate resolution of system-related concerns;D. Performed the monitoring of domestic and international stations’ system-utilization performance and preparation of performance reports;E. Evaluated, in coordination with SITA-CHAMP, all newly-loaded system modifications, conducted comprehensive tests and provided recommendations before the introduction and implementation to the operations.