- Responsible for training and consulting new and existing customers in the use and application of all aspects of our tool Coosto. - Providing insights in webcare/engagement environments, (social) media / data monitoring and publishing (content creation and planning). - Consulting different levels and departments within organisations. From management to end-users and from customer contact to marketing departments. Mostly working on location and in-house, but also providing… Show more - Responsible for training and consulting new and existing customers in the use and application of all aspects of our tool Coosto. - Providing insights in webcare/engagement environments, (social) media / data monitoring and publishing (content creation and planning). - Consulting different levels and departments within organisations. From management to end-users and from customer contact to marketing departments. Mostly working on location and in-house, but also providing online training, webinars and lectures. Show less

Responsible for:- Coaching, evaluating and assessing trainers- Translating strategic training policies into concrete goals and actions- Contact for Business Unit Managers- Developing new trainings, workshops, e-learnings and other learning interventions- Monitoring quality of training and measuring learning efficiency level- Advising managers on the preparation of development plans and the use of learning interventions.

Training, development & coaching of customer service representatives and operational staff. Defining development needs, creating and executing trainings / workshops / coachings, and guiding the follow-up process to ensure maximum efficiency and continuous improvement in customer satisfaction, KPI management and sales.

Responsible for acquisition of clients that organise conferences. Focused on both global and European medical associations.

Responsible for acquisition of sponsors and exhibitors for congresses organised by Euroforum, and building relationship networks within the top Dutch corporate market.

Responsible for acquisition of clients within the health- and wellness business.

Responsible for technical support and customer service.

Business development