Roemie Hillenaar Email & Phone Number

Amsterdam, North Holland, NL

Creative Fabrica is the first subscription based marketplace offering digital goods, tooling & inspiration to the growing craft space and offering creators sustainable income as part of The Passion Economy.

- Managing projects for development of web & mobile sites/apps, brand management/development, SEO & Adwords strategy.- Contract negotiations with external agencies, direct customers & suppliers.- Responsible for business operations, recruitment, finances and employees (6FTE).

Amsterdam, NL

CrowdyHouse is a new crowdfunding platform for design. The aim of which is to stimulate unique design through crowdfunding, support designers and provide a fairer price for designer products.In my role as Head of Product I am responsible for:- Product strategy & road-mapping.- External (technical) b2b partners.- Involved in managing external marketing.

- Responsible for Product Development.- Responsible for mobile Hybrid strategy for web, iPad, iPhone, BlackBerry, Android & Nokia.- Conducting market research on mobile trends and development.- Responsible for Mobile, with over 1.2 mio unique users per month.- Working together with marketing and sales on monetizing mobile.

- Setting up & heading the Quality Assurance team, consisting out of 3 teams:* Quality Assurance (3 FTE)* Hyves Technical Support (3 FTE)* Technical Project Management (3 FTE)- Manage team members in daily activities and personal development.- Daily QA Coordination of different projects.- Managing external partners and setting up internal and external.

- Project Management for Template-Builder.com.- Contract negotiation & managing of external parties & vendors.- Managing freelance employees.- Setting up requirements/working on strategy.- Development

Amsterdam, North Holland, NL

- Setting up & heading the Operational Application Management Team within the R&D department (11 FTE).- Create/maintain service acceptance process.- Service monitoring and trend analysis.- Service delivery KPI reporting.- Determine monitoring strategy online services. - Work on a strategic solution for general problem & change management within the.

Amsterdam, North Holland, NL

- Setting up & Coordinating Technical Application Management Team- Service acceptance- Service monitoring and trend analysis- Service delivery KPI reporting- Problem management/Trouble shooting- Content management

Amsterdam, North Holland, NL

- Performing hardware and software tests.- Testing Desktop & Services content.- Setting-up test plans.- Controlling releasis within the test team.

- Analyze reported issues on the billing- and CRM system.- Thorough analysis of problems and attuning with development teams in order to fix the problems.- Work closely with the development teams to plan and track prioritized issues, review and verify the design and implementation of these solutions.- Inform all people involved on planned solutions and.

- Organize work in the team; plan and manage tasks and work flow.- Recruit new team members, evaluate performance and coach them.- Support business process analysts in setting-up processes in a proper way.- Perform weekly BBNed reporting to CSD director.- Write manuals and work instructions.

- Solve complex administrative issues for ADSL/VOIP customers.- Write manuals and work instructions.- Inform functional analysts and business process analysts of gaps in systems and/or processes.- Keep in touch with providing operators such as KPN and BBNed.

Apollo 13 – Itil V3

Havo