Communicate with internal cost-centers and 3rd party vendors regarding invoice inquiries, payment status, and history.Ensure consistency between vendor information, purchase order numbers, goods receipt, and invoices.

Designed and implemented the data management system in SharePoint to modernize storage processesdeveloped in SolidWorks.Digitizing/migrating engineering drawings to SAP and assigning Document Information Records (DIRs) to each one.Designed a new document maintenance procedure to guide management staff in handling operationaldocuments.Cross-checked the revision base of standardization documents such as ISO 13485 and FDA 21 CFR Part 11 Compliance as older versions make the quality system uncompliant.Assisted in creating the process to complete a 3-year review of all quality manuals and Standard Operating Procedures (SOPs).

Working with the CEO and consultants to build out the standard operating procedures for the companyManage the financial and accounting responsibilities of the companyManage the life cycle of the projects with the technical team

Leading a team of 20 resident advisors in supporting residents, duty shifts, and personally supervised 35 residents. Serve as a peer advisor and resource for Resident Assistants and maintain positive working relationships with other hall staff. Maintain and foster interdepartmental relationships with facilities staff. Demonstrate creativity by developing one program per month and implementing a residential curriculum. Manage a University residence hall floor of ethnically diverse undergraduate students, counseling on various personal and academic issues.

Explained all DCU products and services to patrons per their financial needs and requests.Answered an average of about 120 calls per week, ranging from complex inquiries of account information to recounting of account history.Navigated DCU internal banking software to assist customers with account inquiries.

For Junior year I worked as an intern in UMass Medical in the Ambulatory Care Center in Vascular Care. Senior year I worked in the Office of Diversity and Inclusion at Umass Medical School. Answered phone for alumni of UMASS Medical School looking to assist in increasing diversity efforts.Reviewed written language and policies to promote inclusivity on campus and made respective recommendations.Pitched a redesign of the information on the diversity and inclusion website to improve user experience.

Learned management skills in a banking setting, managing funds, the proper delegation of tasks to the member, and to the other tellers.Acquired customer service skills (communication skills), what manner and time are used to guide eachconversation making sure the customer's needs are met.Completed transactions for WCU members, including but not limited to basic banking transactions, such as withdrawals deposits, and check orders.