- Take active role wherever resourcing is needed in implementation and post-launch activity across multi-year benefits software program involving 17 countries. - Coordinate with cross-functional teams around the globe to deliver output on time and accurately- Prepare targeted communication for stakeholders at all levels, including leadership updates, instructional and support materials for operations, and direct communication to colleagues via webinars and how-to videos- Serve as implementation team data lead, guiding local benefits knowledge holders through process of gathering and aligning data to system requirements, and ensuring system reports reflect expected output- Take part in and facilitate user acceptance testing as part of post-launch site updates- Support Regional Benefits teams with post-launch management of sites as needed, including routine content maintenance to reduce chargeable activity - Gather benefits policy and process information from local knowledge holders and work with software vendor to translate into system requirements - Expedite implementation and post-launch change request activity by populating software specification documents and ensuring requests from team are matched to system requirements

- Support implementation and post-launch management of benefits platform across 22 countries- Led project to design, test and implement Stock Purchase Plan benefits across 16 countries, including guiding user testing, training operations team, and supporting colleague communications. Delivered on time despite tight timeline and enrollment in the benefit increased more than 100% in the countries included in this initiative - End-to-end project management for post-launch benefits initiatives, working across software development and testing teams to create new site features, update sites in accordance with annual enrollment activity, and design, test and launch global benefit features- Review site analytics and create updates on user activity, communication effectiveness, and benefits utilization - Track costs against budget, coordinate with finance teams, and provide regular updates on financial activity- Lead local communications workstreams, coordinating updates and overseeing deployment of launch materials - Oversee transition of transactional financial work to global support team for Total Rewards function

- Support Human Resources Strategy Team Leader and direct colleagues, general support to team- Directly assist Human Resources Project Management team during global integration of 10,000+ colleagues following acquisition - Knowledge management across global acquisition program, maintaining SharePoint site and materials- Create M&A integration guide covering work performed by all Human Resources workstreams - Prepare regular updates in various formats (newsletter, decks, etc.) to senior stakeholders and HR colleagues

- Direct administrative support to senior client managers - Assistance with client support, including scheduling meetings, reviewing and preparing deliverables- Drafting client emails and invitations, preparing and editing decks and meeting materials- Internal communication and mailings, including office-wide announcements and newsletters - Lead organizing role in internal and external events, including select client events- Enter client activity, update contacts and run reports in Salesforce- Billing and invoicing supportBusiness Resilience Coordinator – New York Office- Identifying business-critical functions for Mercer’s New York Office colleagues- Ensuring contact information is kept up to date for Mercer’s New York Office colleaguesCommunication Liaison, North America Administrative Engagement Committee- Creating mailings and promotional materials for administrative staff in the U.S. and Canada- Working with committee to organize and promote trainings and career development opportunities- Wrote an article on the committee for Mercer’s internal colleague website, MercerLinkClear Desk Coordinator – Region Market Development- Ensure department compliance with firm wide guidelines for handling confidential materials- Submit monthly reports to Senior Compliance Officer

- Teach course in Communicative English to undergraduate students- Design course curriculum - Lead class discussion and course activities- Research and prepare materials for course

- General administrative support to 20+ member faculty, department staff, students and associates- Front-desk support and external interface: answering phone, department email account, directing visitors- Coordinate schedules, meetings, appointments, room reservations- Filing and database support: scanning and organizing files and paperwork- Order supplies, organize and maintain office- Facilitate and execute multiple events per year, including department receptions, panels, and orientations- Hire and supervise department work study student- Manage department social media and internal communication (Facebook, Twitter, Listservs)- Coordinate with colleagues and offices around the college to complete projects and track materials.- Writing and editing for department newsletter- Maintain highest level of confidentiality when handling student materials

- Direct Secretarial Support to Director of Academic Administration­ - Maintain spreadsheets and data for scholarship review committee- Other administrative tasks as requested

- Assisted in processing and replenishing merchandise and monitoring floor stock.- Participated in year‐end inventory and cycle counts.- Processed telephone requests and orders.- Processed cash register sales- Maintained an awareness of all promotions and advertisements.