Roeuth Cheth Email & Phone Number

Edmonds, Wa

• Operations Management: Ensure various deliver on time, including external vendors. Result: Project delivered on time and in budget to a satisfied customer. • Organizational Management: Manage cross department teams and their employees to complete projects in a timely manner. Result: Over 80k of revenue brought in monthly.• Team Management: Manage daily operations of my team and their schedules. Result: Project delivered on time and in budget. • Technology Transition: Worked with IT to help manage software and technology transformation and training for Magic Toyota and sister company. Result: Increased efficiency across all departments, and a better customer experience.• Client Experience: Working with a client to ensure a successful delivery of their project and a positive experience. Result: Customer satisfaction has increased along with gross revenue.• Accounts Receivable: Responsible for creating all necessary invoices, and receiving timely payment. Result: Increased gross revenue as well as more accurate invoicing.

Bellevue, Wa

• Team Management: Set up appointments; manage technicians work day. Result: Increased Technician productivity and on-time project delivery.• Problem Solving: Ascertain automotive problems & services by listening to customer's description of Symptoms, clarify description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules. Result: Proper scoping of project and increases customer satisfaction.• Contract Management: Verify warranty & service contract coverage by examining records & papers, explaining provisions & exclusions. Result: Increased revenue, and a positive customer experience.• Estimation: Develop estimates by costing material, supplies & labor, calculating customer's payment including deductibles. Result: Accurate estimates provide a better customer experience and increase revenue.• CRM: Prepare repair orders (RO) by describing symptoms, problems and causes discovered, as well as repairs and services required. Obtain approval signatures, entering RO into database system. Result: Increased customer tracking allow upsells as well as customer history.• Customer Satisfaction: Maintain customer report by explaining estimates and expected return of vehicle, obtain customers approval of estimates, obtain and provide contact telephone numbers. Result: Loyal customers and customer retention.• Process Enhancement: Enhance organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments. Result: Constantly improving operations efficiency.

Greater Seattle Area

• Contract Management: Prepared rental and return documents accurately and completely. Result: Rental fleet condition improved dramatically.• Customer Experience: Offered all customers assistance with directions, maps, local area information and service information, reviewed rental parameters with all customers to ensure a complete understanding of our rates and service charges. Result: Many return customers, and increased revenue.• Inventory Management: Reviewed all charges at the time of vehicle return. Managed and updated rental fleet. Result: Provided high quality inventory to used sales department, and provided high quality rental vehicles to my customers.• Dispute Resolution: Assisted customers by effectively resolving all customer service issues. Result: Providing outstanding customer service, and ensuring customers return for our services.

Greater Seattle Area