Roger Calderon Email & Phone Number

Greater New York City Area

Greater New York City Area

New York, Ny

New York, Ny

Resolve all technical and billing issues that arise on a day to day basis for over one hundred and fifty affiliate accounts. Facilitate trainings on user interfaces, data feed processes, and customer support for all new and existing clientele. Support senior and mid-level project and account managers to facilitate technical endeavors, requiring XML, HTML, and CSS implementation. Review open cases throughout the day and ensure they are closed to the client's satisfaction via internal CRM.

Clients have the ability to either e-mail or call our client support line. They can have questions regarding the data they are pulling through Kantar's services, or may need assistance or a quick walkthrough on how to use our applications to get the data they need.

Hawthorne, Nj

Trained to help oversee a branch, while learning the inner workings of a large private company. Managed same responsibilities as first year full-time professionals; worked together as a team with co-workers and managers. Involved in customer service every day in order to enhance and improve the quality index. Assisted in managing a fleet of 120+ cars.

Played integral role in university wide multi-level selection process of the orientation staff. Provided qualitative analysis on candidates that helped narrow down a pool of 130 candidates to approximately 45 students. Designed and implemented marketing strategies in order to inform and recruit a new orientation staff.

Education record

Bachelor'S Degree, Communication And Media Studies