Roger Coomer Email and Phone Number

Responsible for developing and implementing policies and procedures specific to area of assignment. Partner with dealer store management and wireless sales personnel. Conduct role-plays and mentors sales associates to ensure offers and/or promotions initiated by accounts/company are flawlessly executed. Analyze business reports for trending and communicates findings to local retailers. Serve as a liaison between the retail store and company to identify and resolve issues. Serve as a point of escalation for customer issues requiring higher-level attention than Customer Service can provide.

Responsible for developing and executing strategies to increase small business participation rates and CRU/IRU production across all Authorized Retail doors in the Mid-Atlantic Market. Trained and supported 4 ARSMs, 26 RAEs and 92 local dealer locations across the Mid-Atlantic Market in small business sales. Accountable for the following: closing leads provided to me by the AR Team, hosting small business calls with the Mid-Atlantic Indirect Area Retail Sales Managers, approving all business deposit waivers for the market, creating pricing envelops, submitting approval for Turn-Key opportunities and fraud prevention. Also worked with authorized retail senior management to create incentives, reporting and resources necessary to drive additional business growth in their doors.

Partnered with store management and wireless sales personnel of National Retail chains at 13 locations. Conducted role-plays and mentored sales associates to ensure offers and/or promotions initiated by accounts/company were flawlessly executed; customized and delivered training to fit the needs of each retailer; managed the roll-out of National Retail programs, tools and training.

Responsible for all aspects of the daily retail store operation. Oversaw the overall daily operation of the retail store. Responsibilities included supervising 17 store employees, coaching and developing employees to succeed, hiring, firing, discipline, staffing, and scheduling of employees. Managed store to ensure that it meet sales performance and profitability criteria. Managed employees to ensure customer satisfaction.

Responsible for all aspects of the daily retail store operation. Oversaw the overall daily operation of the retail store. Responsibilities included supervising 7 store employees, coaching and developing employees to succeed, hiring, firing, discipline, staffing, and scheduling of employees. Managed store to ensure that it meet sales performance and profitability criteria. Managed employees to ensure customer satisfaction.

Achieved maximum sales profitability, growth and account penetration by effectively selling the company’s products and services. Contacted and secured new business accounts/customers by making telephone calls, in-person visits and presentations to existing and prospective customers. Quickly addressed and resolved customers’ problems and complaints.