Rogelio Baggayan Email & Phone Number

Ottawa, Ontario, Canada

●Responsible for the analysis, design, development, implementation, ongoing maintenance and enhancements of day-to-day applications. - Maintained an SFTP virtual appliance (LiquidFiles) to securely send, receive, and share large investigative files. - Designed and implemented Microsoft Deployment Toolkit (MDT) for automation of Windows system deployments. - Managed the Active Directory and streamlined Group Policy Objects. - Implemented various open-source software such as… Show more ●Responsible for the analysis, design, development, implementation, ongoing maintenance and enhancements of day-to-day applications. - Maintained an SFTP virtual appliance (LiquidFiles) to securely send, receive, and share large investigative files. - Designed and implemented Microsoft Deployment Toolkit (MDT) for automation of Windows system deployments. - Managed the Active Directory and streamlined Group Policy Objects. - Implemented various open-source software such as osTicket, SnipeIT, PWM, etc.● Research, recommend, and deploy complex IT solutions. - Analyzed SQL dumps received from the dark web/Tor. - Deployed a CRUD software for intelligence analysts and investigators to easily view database contents. - Re-created and restored forums from seized SQL files. - Developed scripts to automate daily repetitive tasks.● Maintain and monitor virtual servers (Linux and Windows). - Upgraded Linux and Windows operating systems to their latest stable releases. - Actioned solutions to Common Vulnerabilities and Exposures (CVE) alerted by the Canadian Centre for Cyber Security (CCCS). - Handled and managed Windows updates via Windows Server Update Services (WSUS).● Coordinate and lead projects. - Designed and established training rooms for child exploitation investigative training. - Conducted evergreening projects for near end-of-life computer systems. - Planned, budgeted, and forecasted future IT hardware/software requirements. ● Assist with digital forensics acquisitions for child exploitation investigations. - Extracted electronic evidence using eDiscovery tools. - Deployed and maintained categorization software to investigators.● Supervise and mentor students to modern technologies related to the mandate and program areas within NCECC. - Assigned and reviewed tasks prior to deploying on the Production environment. - Provided feedback and generated performance reviews. Show less

Ottawa, Ontario, Canada

● Conducted testing activities in a testing environment (unit, regression, sanity testing, etc.).● Identified, defined, and revised bug descriptions and perform IT quality assurance reviews.● Prepared and executed test plans, test scenarios, test cases, and documenting test results.● Consulted with clients and external stakeholders by analyzing functional requirements and system design.● Created and produced test reports in technical and non-technical terms for… Show more ● Conducted testing activities in a testing environment (unit, regression, sanity testing, etc.).● Identified, defined, and revised bug descriptions and perform IT quality assurance reviews.● Prepared and executed test plans, test scenarios, test cases, and documenting test results.● Consulted with clients and external stakeholders by analyzing functional requirements and system design.● Created and produced test reports in technical and non-technical terms for intended audiences.● Conducted software testing on large IT applications geographically distributed across the country.● Maintained software source control with Microsoft Team Foundation Server (now called Azure DevOps Server).● Monitored progress of testing activities and ensure deadlines are met.● Liaised with Team Leaders to clarify and demonstrate any impediments that occur during the testing phase and recommend adjustments.● Assisted with planning, coordination, and prioritization of testing activities to determine workload and schedule. Show less

Ottawa, Ontario, Canada

● Tested national on-line systems that operate on either mainframe, client/server or web-based technology.● Researched, evaluated, designed, and developed quality control techniques, methods and directives. ● Provided technical post-testing analysis. ● Prepared detailed test plans for upcoming test efforts.● Created test reports to provide results of the current test effort.● Tested national applications used operationally by multiple policing… Show more ● Tested national on-line systems that operate on either mainframe, client/server or web-based technology.● Researched, evaluated, designed, and developed quality control techniques, methods and directives. ● Provided technical post-testing analysis. ● Prepared detailed test plans for upcoming test efforts.● Created test reports to provide results of the current test effort.● Tested national applications used operationally by multiple policing agencies.● Consulted with programmers in the Application Development Branch (ADB) to provide solutions and suggestions on certain applications.● Attended meetings to be informed of deployment dates and requirements for the current Change Order.● Deployed applications from Quality Control to Production when requirements have been met and the policy centre has provided approval. Show less

Ottawa, Ontario, Canada

● Provided level one and level two technical supports, advising and responding to RCMP and external users across Canada for the resolution of problems related to application software, hardware, system software, and system connectivity.● Coordinated and organized follow-up services regarding requests, tracking and monitoring user issues and problems until conclusion, and controlling information and correspondence related to request.● Monitored and maintained the call log tracking… Show more ● Provided level one and level two technical supports, advising and responding to RCMP and external users across Canada for the resolution of problems related to application software, hardware, system software, and system connectivity.● Coordinated and organized follow-up services regarding requests, tracking and monitoring user issues and problems until conclusion, and controlling information and correspondence related to request.● Monitored and maintained the call log tracking database; monitored and updated the client on problem progress and status; initiated problem escalation procedures, and created detailed statistical reports.● Developed alternate solutions to systems problems and guiding staff in the implementation of these solutions.● Ensured that: security policies, standards and procedures are adhered to, on laptops, desktops, Internet, Email, and corporate networks.● Contributed to the development of help-desk procedures and guidelines and providing input in the resolution of complex and difficult cases.● Participated in planning groups and meetings to address specific concerns, to address client needs, to review technical changes, and to contribute to operational planning.● Remained current with developments and advancement in hardware, software and operation of computer support services by reading trade manuals, periodicals, and attending expositions, seminars, training courses and conferences. Show less