Rogelio Gutierrez Cabrera Email & Phone Number

California, United States

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Lead computer imaging deployment program for 750+ mac/windows computers over 6 months, yielding a 75% increase in productivity for the company Created and managed a brand-new standardized Fix/Repair/Dispose guidelines document for the San Francisco site for 500 + new/old computers that were EOL, damaged, or broken.Tech Lounge duties assisting with walk-up questions, MFA unlocks, new hire desk setups, remote troubleshooting, assist SAAS applications support with a ratio of 50/50 Mac and Windows.Troubleshooted and reported any abnormal issues with our internal system products such as Code42, Windows server issues, and new updates with SaaS Applications, certificates and software updates to systems teamExecute various inventory clean-up projects such as tracking down computers, re-organizing inventory and repairing products using JAMF, Workday, and Service Now (project)Assisted with Onboarding presentations by answering questions or helping new hires with account setups when nee

San Francisco, California, Us

Ensure IT Operations runs smoothly at the initial and intermediate support levels. The Service Desk Associate will often be the first point of contact for email, voice, and walk-up questions Assisted in administrative work on a daily basis with four software programs such as Okta, Slack, G-Suite/ Google Groups and Office 365, in order to assist all company members with further assistance that may require permissions for any project and moreInspected 25+ rooms twice a week to ensure all A/V equipment and cables are working properly for meetings, conferences, and Docker-related events, resulting 15% less file ticketing for the IT department Handled and assisted with On-boarding by creating necessary accounts and deploying personal work equipment for more than 10 new employees biweekly, resulting a great first day for new staff members Managed 20+ IT peripherals and resources inventory, ensuring return of equipment when necessary by using Asset Panda on a daily basisUsed Asset Panda on a daily basis to register of newly and loaned devices before deploying it to any staff member from the company

Boston, Massachusetts, Us

Landed in role where not only I get to help others but also work with various people from different departments in the tech field as an IT Helpdesk Associate.Learned Public Speaking skills which later lead me to become Toast Master's Officer (Sergeant at Arms) Scenarios of intermediate PC/ Mac troubleshooting problems had to be solved by understanding how the PC behaves or understand codes giving by the PC. Learned Installing, maintenance, Repairing by understanding the hardware functions such replacing the hard drive, graphic's card, Inspecting the motherboard, CPU and cable connectionsNetworking Hardwire intermediate Hub, Bridge, Router, Switches Practiced and Developed a LAN diagram with IPv4 using Visio and deployed it into Cisco Packet Tracer

Information Technology

Information Technology