• Ongoing account and order management for 300+ client accounts• Monitor and manage all incoming Customer Service Desk tickets and ensure completion• Generate and cleanse data reports of sales, customer service and client account information with Excel using data from Zoho Office Suite software• Strategize campaigns and product launches alongside the Customer Service and Marketing Departments• Aid in improving and automating system processes within the Sales, Customer Service and Accounts Departments using internal Zoho software/services to promote efficiency• Train and monitor new customer service representatives• Promote friendly, professional and helpful service across the Customer Service Department

• Communicated and established rapport through phone, email, and sales chat with 200+ new and current B2B client accounts• Processed and managed large-scale sales orders for assigned clients/accounts• Provided excellent customer service to account holders with any questions or inquiries in regard to the company, its policies, and products

Server (Seasonal as of July 2014)• Deliver exceptional, and pleasant service to dine in customers in fast paced restaurant• Collaborate and communicate with bussers, bartenders and cooks in order to promote efficiencyPhone Clerk/Host• Calculate change for customers as well as servers in a fast paced work environment• Communicate with 300+ customers and take their orders in person and over the phone daily• Follow up with and manage restaurant group reservations ranging from groups of 8-350

• Use problem-solving skills to troubleshoot, assess, and solve computer related problems• Collaborate with fellow consultants to assist in resolving customer issues• Communicate with customers over the phone as well as help walk-in customers

• Managed information of members/teams partaking in Roxwell hosted events• Assisted the sales team with merchandise sales on event days in order to promote efficiency• Directed event performers/teams to their designated locations during performance/event times to maintain structure