Rogelio Roque Email & Phone Number

Manila, National Capital Region, Philippines

As a Risk Operation Analyst, I'm one of those who receiving the disputes of the Card Holder / Customer (via Mobile Application) through customer support ticketing system. My main task here is to assist the Card Holder to file a dispute against the merchant or business entities if the claim is proven/valid and "to prevent and avoid potential lost of a financial institution (card issuer)". In order to validate the disputed transaction, I must gather all the information needed from the Card Holder in a specific Time Frame. If the Card holder provides a complete transaction details, I will contact the Merchant or Business entity via telephone to get the merchants rebuttals and to give merchant a proper way to explain what happened with the transaction. If Merchant did not cooperate nor prove that the transaction is Valid, it is the time that I will initiate Chargeback using Visa Online and Mastercard tools. After initiating Chargeback and Pre- Arbitration if needed, will communicate with the Card Holder to let them know the status of the claim. After a specific Timeframe that was set by Visa and Mastercard I will decide whether to Deny or Approve the claims and will provide a credit directly to the CH account if necessary. Trainings and Assessment was provided by the company for us to be aware about the Credit/Debit card rules and regulation that was set and regulated by different department in the U.S.A. most likely Federal Reserve Board that outlines rules and procedures for electronic funds transfers (EFTs) and provides guidelines for issuers.

Manila, National Capital Region, Philippines

As an Underwriting Assistant my main task is to make sure that the Job of our underwriters will become smoother and easier. In able to do this, I'm one of those assistants who were setting up the Insurance Contract and Agreement in our system. Part of my job is to take a look at the property in our scanned documents which sent by our Managing Director in different offices of our company around United States of America. We are analyzing all the legal documents from our clients in able to determine how much the monthly premium should be. We are covering All Perils, Earthquake and Flood Coverages, Wind and Hail Coverages, Terrorism, Fire Only, Wind only perils. Those are the examples of coverages I encountered. I always keep in touch with our Underwriting Directors and Underwriters via Skype Business and Microsoft Outlook. Since we are involved in a financial related matters, we have our compliance team to ensure that we are all calibrated with the client specific instructions and we also have our Anti Fraudulent Activity assessment every end of the month.