Rogelio Carlos Serrano Betancourt Email & Phone Number

Tijuana Y Alrededores, México

Outdoor Sports Company

Tijuana Y Alrededores, México

To take care and administer the business of Uber and Cabify along with the hand with my partner, this business is highly dynamic with a dynamic organization. Take care of the drivers training for their correct development of their abilities in our vehicles Contribuciones:• Resolve the controversies with the drivers• Monitor their trips and control that the vehicles are used appropriately• Resolve problems with the cars so that they can be at a 100%• Take care of customer service so that the service is at its best.• Maintain the business going correctly and when it’s the contrary reestablish the operation to its correct way.• Reinvest the accumulated money to multiply earnings • Weekly monitoring of the cash flow• Driver payment taking in to consideration bonuses for good results

Tijuana Y Alrededores, México

Responsibilities include plan and implement strategies for the international market approach according to the current technologies and demand. Perform research, management of the development processes in sales and understanding of the processes of the competitive companies to understand their strategies. Arrange the vendors and requirements for the Industry in general. Ensure the quality and cost of the product to meet the set goal. Keep a track record of the reports and documents. Meet the clients to know their requirements. Analyze all the phases of the system life cycle.Selected contributions:• Company creation and Led teams across broad technical, financial and business disciplines, mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.• Defined processes and tools best suited to each project.

Tijuana, Baja California, Mexico

American Company specialized in manufacturing metal and exotic wood wine cellars and developers on enterprise projects with customers like the Ritz Hotel, Enterprise etc. as well as custom homes designs of wine cellars around the world. Selected contributions:• Transformed operation that was posting annual losses to achieve $159K+ in profits within one year. Met or exceeded all sales targets despite increased competition presented by the opening of two new local competitors• Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Tijuana Y Alrededores, México

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and plant operations. Responsible of the organization's customer support department. hiring and training a customer service team to meet corporative goals. Assist teams in assisting clients and managing accounts, reviewing the overall production of their staffs and assigning territories. Strict quality standards like TS-16949 and ISO 14000.Selected contributions:•Reduced staff turnover by 15% in 2007, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.•Elevated plants customer-satisfaction index from 86% to 92% within two years.•Served on special taskforce charged with turning around under-production performing manufacturing teams. Trained CSRs and managers in five struggling lines, and contributed to significant improvements in customer satisfaction and sales.•Exemplified the second-to-none customer service delivery for which Pioneer was internationally renowned in all interactions with customers.

Tijuana Y Alrededores, México

Actualización de parámetros de planeación de acuerdo a los de venta, en los números de parte de materia prima asignados a compra y den soporte al plan de producción, comunicar al Gerente de Materiales cualquier problema que se identifique en el plan de materiales, para efecto de tomar decisiones apropiadas.Tareas realizadas y objetivos cumplidos: Elaborar un reporte, al menos una vez por semana para revisar la reprogramación de las órdenes de compra abiertas, tomando las acciones pertinentes para garantizar el cumplimiento del plan de producción y mantener al mínimo posible los niveles de inventario, Elaborar un reporte al menos una vez por semana de órdenes de compra a liberar sugeridas por el módulo de MRP. Elaborar PO’s, verificar correcto número de revisión del número de parte, mantener la base de datos de proveedores actualizada y dar de alta nuevos proveedores.

Tijuana Y Alrededores, México

Planning, Outside Process and Expediting buyer. Tareas realizadas y objetivos cumplidos: Experiencia en Conectores Rectangulares, Fibra Óptica, Flexibles, Conectores y conectores comerciales. Planear con el conjunto de órdenes que están abiertas, revisar el ultimo envío, sacar la familia del componente, ver los requerimientos, ver requerimientos antes del sales order por comportamiento histórico, ver las locaciones de los componentes, checar yield, revisar el lead time de cada componente, revisar el status del cliente.

Nols Wilderness Medicine, Nols Wilderness Medicine

Bachelors International Business, International Business, 8.3

Licenciatura en Negocios Internacionales