Experienced Virtual Assistant with a demonstrated history of working in the Ticketing Brokerage Industry since 2022. A results-driven professional with proven experience in this industry across multiple roles. I possess advanced proficiency in Microsoft Excel and Google Sheets, including the use of complex formulas, pivots, charts, and data visualization techniques. I am knowledgeable about data protection and adept at handling sensitive information securely, ensuring data accuracy and integrity at all times. Perform daily audits and verify all the tickets bought in Google Excel Spreadsheet to ensure accuracy and consistency in checking the data. Maintain and send daily reporting mechanisms, ensuring all data is accurately represented and easily interpretable for decision-making purposes. Additionally, I am familiar with best practices and pitfalls in the ticket purchasing process across various platforms such as Ticketmaster, Live Nation, AXS, and others, including executing Verified Fan signups. Experienced Ticket Pricing Analysy with a demonstrated history of optimizing revenue, proficient in market analysis, pricing strategies, and data-driven decision-making. Analyzed market trends and competitor pricing strategies to optimize ticket pricing for various events. Diligence and attention to detail, Excellent Communication skills, both written and verbal. Strong human resources professional with a master's degree focused on Business Administration.

• Resolving 200+ customer complaints per week through inbound calls and consistently receiving perfect NPS scores. • Excellent at following up with dissatisfied customers, resulting in a greater reduction in customer churn. • Excellent in tool navigation while demonstrating the right pathways on resolving customers concern.• Consistently mentoring new hires to providing Realtime feedback to the learner’s behavior by promoting quality experience when it comes to handling customer’s inquiry and problems.• Manages multiple tasks given effectively and meets multiple daily deadlines.• Helping the team to achieve organizational goals.• Developing and executing right action plan to achieve targets.• Delegating tasks to team members.• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.• Contributing to the growth of the company through a successful team.• Creating a pleasant working environment that inspires the team.

•Optus is an Australian based Telco company which caters interested customers buying products and services and addressing customer’s pain points.• Supporting and mentoring experts about the products and sales techniques by overcoming the objections and hesitation of the customers buying the products.• Responsible for delivering an exceptional customer experience with both new and existing customers around the launch of new mobile phones into the market, activating sims and supporting them to understand service options.• Provide excellent customer service, listen to the customer and ensure their satisfaction