*Provide truly exception service to customer, answer customer questions about their vehicles, and establish great customer relation to retain their business* 2nd Top Monthly Performer out of 5 Service Consultants, providing service to an average of 300 customers per month*Creating an individual 40% gross profit in Parts and Labor Sales every 2-weeks*Top 90% on Customer Satisfaction Surveys monthly

*Effectively managed a full range of customer service functions including ticketing, customer check-in, and customer problem solving *Established and maintain relationships with regular customers and company accounts*Managed cash flow and conducted audits on service advisor cash drawers and assure daily deposits were processed *Instrumental in bridging gap between management and employee relations*Successfully met and exceeded monthly sales by creating a 44% gross profit (Top Performer out of 10)*Utilized solid time management skills by prioritizing and performing multiple tasks to ensure customers needs and expectations were met and exceeded; providing service to an average of 550 customer per month (Repair Orders)*Top 3 in Customer Satisfaction Surveys monthly *Certified Toyota Assistant Service Manager

*Responsible and accountable for all company’s services and transactions *Prepared and delivered sales tax returns, tax returns, payroll, and financial reports for business accounts *Effectively developed and executed marketing plans to increase primary service awareness*Successfully prepared an average of 400 income tax returns per tax season *Proficient in QuickBooks Software, Intuit Online Payroll System, & 10-key

*Served as key point of contact for Spanish speaking customers ensuring an exceptional level of customer service through pipeline management*Implemented authoritative decisions for escalate issues and situations outside existing policy in regards to merchant errors, holds, or issues at non-Intrust Bank locations*Assist Bankers and help them translate and open bank accounts for Spanish speaking customers *Audit and process a wide range of business accounts deposits and transactions

*Accountable for all financial reporting of the company*Point of contact for vendors, suppliers, and outside representatives*Account Manager; upsell services, finalize customer contracts, and assure customer satisfaction*Oversee gross profit margins and assure to keep them at 40% or above*Proficient in QuickBooks, Intuit Online Payroll, Square Software, & 10-key

*Lead a dynamic group of ambassadors through a combination of virtual and in-person training programs*Personally consulted and mentored students by demonstrating aptitude for problem solving ability to satisfy their needs*Participated in development meetings by consistently brainstorming new ideas & taking the lead in key projects*Facilitated a two-day orientation for 100 multicultural incoming freshman

*Developed interactive training sessions for new tax professionals in the H&R Block Income Tax Preparation course*Prepared over 350 Tax Returns for loyal customer per month over the tax season*Upsell services such as tax return insurance, pre-paid credit cards to load refund money, and Early Loan Money Refund*Responsible for 10 employees when office manager was not available *Assist office Enrolled Agent in tax return preparation for small corporations, partnerships, and sole-proprietors*Received Outstanding H&R Tax Professional Award for Tax Season of 2010, for outstanding performance & leadership*Improve Tax Returns prepare in the 2nd season by a 15% increase to preparing 400 returns per month in the 2nd year

*Input Journal Entries to QuickBooks & Peachtree for a variety of business accounts *Prepared Monthly & Quarterly Financial Reports for business*Provide a great variety of customer service by answering phone calls, answering questions, responding to mail and email, and booking appointments for customers and accountant*Assist accountant in preparing end of the year financial reports, individual and business tax returns, prepare W-2 Forms, State Sales Tax Returns, Payroll Returns, & collect account payments*Assist Accountant in over 100 Customer Business Accounts with their accounting and financial needs