Desarrollé la estrategia de operaciones de TI para el grupoConsolidé las operaciones de TI del grupo Retail, Ecommerce, Banco, Afore y Servicios CorporativosDesarrollé la Oficina de Administración de Servicios (SMO) para atender la operación de TI alineado a prácticas ITILImplementé un servicio de AMS para la administración y soporte de los sistemas del grupoImplementé DevSecOps para desarrollo ágilHabilité un servicio de Testing externo, mejorando la calidad de los desarrollos y automatizando pruebasAumenté la Disponibilidad de los servicios de TI a través de monitoreo proactivo

Desarrollé el área de Excelencia Operativa, consolidando la operación y entrega de los servicios para las empresas del grupo, e-commerce, Tiendas, Afore y BancoConstruí la estructura organizacional del área de Excelencia Operativa para la atención de todos los servicios de TI en el grupoDefiní y ejecuté la estrategia de Excelencia Operativa para todas las empresas del grupo, basando la operación en métodos de ITILImplementé un BSC como método para medición de resultados operativos para cada empresa del grupoImplementé un método de gestión gerencial para asegurar la ejecución de la estrategia, a través de Objetivos Trimestrales, BSC por gerente para medición de resultados semanal y Rendición de cuentas semanal

Information Technology Strategy and Plan aligned to company’s strategic objectives New organizational structure based on best practices that meets the needs and the new internal process definedProject to centralize the company’s information to generate reports that support decision makingStandarize our operations in other countries and business units on unique platforms (SAP RH, SAP PM, SAP MM, SAP SD, SAP FICO, Kronos), eliminating obsolete techonologies and reducing the maintenance of our systemsBusiness Continuity through the implementation of high availability to current technology, renewal of obsolete assets and preventive maintenance plans to all our infrastructureShared Services Center that serves to the operation, not just Technology servicesData Governance project to implement quality processes and data assuranceInformation Security area focused on ensuring continuity of our operations eliminating security gapsTalent Management strategy with technical training programs and managerial skills, identifying career and growth plans for the teamBalanced Scorecard for the Information Technology area, having a means to validate compliance with weekly objectives

Implemented operation process based on IT4IT, ITIL and COBIT best practicesGenerated the IT portfolio for programs and projects prioritizing and aligning to the strategic objectives, that include projects as SAP IBP, SAP TM and SAP EWMDeveloped the activities to the Risk Management process, implementing a Business Impact Analysis (BIA) to identify the main operation risks and to implement initiatives to Continuity (BCP) and Disaster Recovery Planning (DRP)Developed the activities to the Information Security process, with a Security Strategy to Identify, Protect, Detect and Response to threats and vulnerabilities

Implemented SAP Sales and Distribution process (SD), Logistic (MM-WM) and Financial (FICO)Implemented SAP Purchasing process (MM-PUR), material planning (MRP) and fixed assets (FI-FA)Implemented SAP centralized pricing (SD-PR) to CRM Salesforce and Legacy SystemsSAP migration 32 companies with FI, MM and HCM to SAP 6.0.6.Implemented SAP budget control on OPEX and CAPEXImplemented SAP BW and BOImplemented CRM Salesforce with sales process, marketing and servicesImplemented Kronos Workforce Central on 6 plants and corporate officesImplemented Tableau as report users selfservice, reducing dependence from users to BI departmentImplemented BPM IBM to automation and coordination of different processesProject Management Office on Daptiv PPM, moving to a Project and Program/Portfolio Management, and monitoring based on critical chain

Quality Assurance with HPQCConfiguration and Release with SubversionCoporate Helpdesk with 1,600 tickets per week with ServiceDesk PlusIncident Management on second level with Operations and Support area located on plantsMonitoring Service Center implementation with OpManagerInformation Security

Oracle EBS R12 project implementation, modules GL, AP, AR, CE, OM, QP, PO, OPM, INV, WMS, EAM, Demantra, SOA and OBIEE, with 150 usersProject Management OfficeChange Management with communication strategies, training programs and organizational impact analysisSystem Administration in charge of ERP services and databases, Oracle EBS and SAPMaster Data ManagementOracle On Demand service management to operate Oracle EBS

Oracle EBS and Legacy Systems operation support

Oracle EBS r11 implementation project with modules GL, AP, AR, CE, FA, OM, PO, OPM, INV, HR, OLM and PY

Develop manufacturing system and inventory system

Developed system to control the information of new students