Coordinated communication between clients and our security analyst team, resolving concerns and supporting incident analysis while effectively implementing and maintaining cybersecurity configurations. Demonstrated a unique blend of customer service and technical expertise to strengthen security postures across diverse organizations, including financial, healthcare, educational, logistics, and catering sectors.Deployed and integrated a wide range of proprietary and open-source cybersecurity solutions including SIEM, Next-generation firewalls, XDR, System/Infrastructure vulnerability assessment, and Cyber-threat intelligence.SIEMELK stack | FortiSIEM | MS Sentinel | Splunk | IBM QRadar | LogsignNext-Gen FirewallFortigate | Juniper SRX | PaloAlto Firewall | SophosXDRGroup-IB | TrendMicro | PaloAlto XDRSystem/Infrastructure vulnerability assessmentNessus | OpenVAS | Wazuh | ManageEngine PMPCyber-threat intelligenceGroup-IB TI | SOCRadar DRP | ZeroFox | ConnectWise Dark Web RAAdditional:+ Developed a web-based solution that transforms raw CSV data into well-structured PDF reports, enhancing comprehensive vulnerability and compliance assessments across systems with external data via API integration.+Built an advanced program that efficiently extracts and reformats critical security alerts from diverse customer SIEM solutions, seamlessly integrating them into a unified incident response platform for improved threat management.

Managed our IT infrastructure while implementing ISO 27001 technical controls and delivered various proprietary and open-source IT infrastructure management and monitoring tools across diverse organizations.IT infrastructure management and monitoring tools:ManageEngine Opmanager | PRTG | Zabbix | NagiosSystem and infrastructure proficiency:VMware ESXi & vSphere | Linux Ubuntu, CentOS & RHELDeployed and managed various open-source infrastructure applications:Univention UCS IAM | OpenIAM | NGINX & HA-Proxy Web Load Balancers | NextCloud File & Talk | LibreOffice online | HumHub collaboration | Sandstorm productivity | Odoo ERP & CRM | OTRS | Snipe-IT CMDB | FreeRadius with Google MFA | OpenVAS | Wazuh and etc.Additional:+Developed a web-based application utilizing Cisco Services API to extract network device lifecycle data, enabling the pre-sales team to efficiently identify devices approaching end-of-life and recommend timely replacements.+Developed customized analytical dashboards that integrate ticketing systems and infrastructure monitoring tools, enabling both NOC analysts and customers to gain clear insights into operational metrics.