Rogelio Falcon Ii Email & Phone Number

Mcallen, Tx, Us

Mcallen, Texas, United States

Operations Leader at Austin 9 HEB (6 months)Operations Leader at Palmview HEB (6 months)Operations Leader at Palmhurst HEB (1 year 6 months)Operations Leader at Mission 3 HEB Plus! (Current)

Central Texas

Austin, Texas

Responsible for the total operation of the store's Seafood Department including providing a safe work environment, maintain a high level of integrity, employment interviewing, training, developing and performance appraisals; customer service; ordering, display rotation, plan-o-gram compliance, SOP merchandising compliance, controlling shrink, product quality sanitation, food safety, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results. Participates with a total team mindset.Milestones:Developed 2 partners that got into H-E-B’s SORM Program for Spring 2020 (Bakery and Produce Leads)Facilitator for Partner Development Series at Austin 13 H-E-B (congratulations Fall 2019 graduates!)#1 in Gross Profit % in 02S Seafood in Austin Central FY2019

Palmview, Texas

Trained and excelled in every department in the store. Additionally, I was trained in receiving and total store (MIC) coverage. Also took this opportunity to be my store’s hospitality and community champion, where I was able to increase hospitality survey counts, which resulted in increased and more accurate scores.

- Majority of the time spent using independent judgment to makeemployment-related decisions, or effectively recommended such decisions, tohire, promote, transfer, discipline, suspend, discharge, reward or otherwiseengage in resolving partner-related matters- Teaches and role models Superior Customer Service- Listens and shows sensitivity to Customers concerns and handle issues in aprofessional and effective manner, utilizing Customer Recovery fund asappropriate- Coaches, develops, trains and retains Partners- Assists in maintaining company sanitation standards- Monitors and manages potential shrink- Ensures Standard Operating Procedure compliance in the servicedepartment- Monitors, enforces and role models company dress-code standards- Performs all duties of Checker and Customer Service Assistant as well asassist with Business Center transactions as needed- Monitors front-end activity to expedite Customer throughput- Directs Customer Service Assistant and Floor Maintenance Partners tomaintain total store and outside store environment- Reviews and approves financial transactions at cash register and BusinessCenter (i.e., overrides, refunds, EBT, etc.)- Writes and administers positive Constructive Performance DiscussionRecords (CPDR’s) and provides ongoing feedback to Partners, includingperformance appraisals- Tracks and anticipates sales and Partner issues to ensure appropriate staffinglevels and make adjustments as needed to meet SPPH budget- Provides ongoing communication with store staff and managementregarding daily events and concerns that transpire during Central Checkout- Listens and shows sensitivity to Partners’ concerns and handle issues inprofessional manner- Encourages and champions front-end selling activities- Recognizes Partners and celebrate success- Provides work direction and training to Partners and ensure all departmentstandards are met

Center Store rotation

Fresh department rotation