Program Manager, Brand Licensing - Latam & The Caribbean Region
CurrentLead the brand licensing program for clients in Latin America and the Caribbean, overseeing the prestigious Speedtest Awards program. I serve as the main contact between clients and our Brand Licensing team when clients use Ookla data in their marketing claims.- Boosted client satisfaction by providing exceptional support throughout the Awards and claims process (onboarding, claim guidance, and approvals).- Strengthened client relationships by serving as the primary contact, known for adaptability and guiding clients through challenges.- I communicate effectively with both technical and non-technical people across different regions, using Ookla data to help clients meet their marketing goals.- Improved internal knowledge base by documenting processes for better onboarding and understanding for new team members.- Increased program efficiency by 60% through implementation of Alteryx workflows, streamlining reporting and data analysis.- I collaborate closely with the sales and support teams to assist with questions and provide support on awards and marketing-related matters.- Leveraged data expertise by using SQL, Tableau, and Power Query to create insightful reports and improve program processes.