Rogelio Silva Email & Phone Number

Houston, Texas Area

Client: City Of Fort WorthRole: ITSM Consultant Sr. Troubleshoot actual ITSM implementation; developed and implemented ITSM custom scripts, Business Rules, Quick Actions, etc. to fix production issues. Recommended ITIL best practices adapting actual ITSM implementation to meet the citizen and IT Solutions department requirements to offer a first class service on every new Incident or Request created thought ITSM.This ITSM implementation is used by FrontRange Solutions as a reference… Show more Client: City Of Fort WorthRole: ITSM Consultant Sr. Troubleshoot actual ITSM implementation; developed and implemented ITSM custom scripts, Business Rules, Quick Actions, etc. to fix production issues. Recommended ITIL best practices adapting actual ITSM implementation to meet the citizen and IT Solutions department requirements to offer a first class service on every new Incident or Request created thought ITSM.This ITSM implementation is used by FrontRange Solutions as a reference project on:http://www.frontrange.com/common/Files/Downloads/Case_Studies/ITSM_Casestudies/FRS_CaseStudy_CityoffortWorth_EN_Letter.pdf Show less

Technical Consultant IISW Consultant and solution designer for ITSM SW solution.ITIL Certified ConsultantFrontRange ITSM Consultant. Implemented on a multi-site and multi-vendor environment ITSM modules: Incident Management, Change Management, Problem Management, Inventory Management, Configuration Management and SelfService.Environments: SQL / Oracle on MS Windows Server 2000 and 2003.Results on more than 6 projects: ITIL best practices were recommended… Show more Technical Consultant IISW Consultant and solution designer for ITSM SW solution.ITIL Certified ConsultantFrontRange ITSM Consultant. Implemented on a multi-site and multi-vendor environment ITSM modules: Incident Management, Change Management, Problem Management, Inventory Management, Configuration Management and SelfService.Environments: SQL / Oracle on MS Windows Server 2000 and 2003.Results on more than 6 projects: ITIL best practices were recommended, administrators were trained and ITSM modules configured and implemented on-time and on-budget. Show less

SW Sr Consultant.Rational Portfolio Manager Consultant and Process Consultant. Implemented RPM solution aligned to RUP Methodology and PMBOK best practices on IBM customers in Mexico ans Colombia.• Implemented: Disaster Recovery Plan, ITSM Incident Management and Problem Management, Backup and Restore Solution (Tivoli Storage Manager), Security System Digital Video, Rational Portfolio Manager for Internal Project Office and a new Prometric Test Center.

Relevant Projects:• DELPHI (Automotive Systems)Roles: Tivoli IT Specialist. Implemented IBM system management solution for SW distribution, inventory control and remote support to multiple sites. Managed a 10 people team for implementation. Environment: MS Windows & AIX, Inventory, Remote Control, SW Distribution, TSM. Results: Delivered the project to customer sites on US and Mexico for 5000+ users on time and on budget.• APASCO (A Holcim Cement Co.)Roles: Tivoli IT… Show more Relevant Projects:• DELPHI (Automotive Systems)Roles: Tivoli IT Specialist. Implemented IBM system management solution for SW distribution, inventory control and remote support to multiple sites. Managed a 10 people team for implementation. Environment: MS Windows & AIX, Inventory, Remote Control, SW Distribution, TSM. Results: Delivered the project to customer sites on US and Mexico for 5000+ users on time and on budget.• APASCO (A Holcim Cement Co.)Roles: Tivoli IT Specialist. Designed Tivoli solution for server monitoring and SW inventory. Implemented following corporate rules and process. Environment: MS Windows & AIX, Inventory, TEC, TSM. Results: This system will help Apasco to prevent system failures and optimize the use of existing infrastructure.• IBM More than 35 projects (internal and external). Details available on request. Show less