Roger A. Email & Phone Number

Vancouver, Wa, Us

Portland, Oregon Metropolitan Area

Portland, Oregon

Branch Manager – Responsible for all functions of branch sales, operations, and administration. Sales and Sales Management - develop and administer marketing plan, knowledge of local competition, establish and maintain strong customer relationships. Negotiate sales floor space, pricing for specific jobs or tile lines. Exceed previous sales year numbers every month since my start date. Manage outside sales reps, customer service, and warehouse personnel. Conduct periodic training, maintain expenses with corporate budget.

Portland, Oregon

DOT Compliance expert specializing in Hazmat and Tanker Operations. Responsible for maintaining DQ files, safety management for drivers, backup dispatch. Workmen Compensation expert. Hiring Manager. OTA Safety Management Council member. Part of safety committee, perform quarterly hazard inspections in our mechanic shops and our emulsion mill. Accident and crash analysis. Hiring of drivers. Familiar with operations rules from OSHA.

Portland, Oregon Area

Direct sales focused to contractors and retail market. Focused on improving customer relationships through service and support. In charge of ordering and maintaining inventory. Part of the hiring process of new employees and direct manager of. Increase sales using provided reports, cold calls, special events, and customer service.

Vancouver, Washington

Purchase special orders valuing over $600,000. Place orders from multiple states ranging from California to Vermont and tracked by using multiple media. Handle up to 150 orders, placed via phone, internet, and email. Arranged trucks (LTL) with our vendors, creating a logistical pipeline into and out of United Tile. Also act as customer inside sales rep backup, answer phones, take orders via phone, fax, e-mail. Help customers with selections of material, upsell with promotional items, encourage participation at work events forcustomers.

Oversee three different departments with 2 direct managers that report to me. Supervise 15 employees, making sure performance levels are met and exceeded. Use motivational tools to help exceed department expectations while maintaining my own performance level. Act as: purchaser of special order products; warehouse manager; customer service manager; facilities manager; and forklift operator. Responsible for hiring, firing, and discipline for warehouse, customer service, and sample departments. Provide performance reviews, request salary increases and bonuses. Part of a core team that implemented a new operating system called Prophet 21 (Epicor/Activant). Leader of the WA branch making sure the implementation happened on time and in an efficient matter. Use Microsoft Excel, Word, Internet, RF,daily.

Supervised 6 employees that directly reported to me. Met and exceeded sales goals for over 2 years while frequently setting United Tile sales records. Dealt with customer complaints and helped solve issues with customer orders. Worked with sales team daily to increase sales and make sure order process flows perfectly. Communicated with superiors about various issues, including sales opportunities. Worked closely with warehouse manager and samples department to maintain departmental synergy.

Bachelor Of Arts (Ba), History

History