Roger A. Email & Phone Number

Google Carrier Division

Drive knowledge to increase sales in the market share for each store within the Los Angeles territory through a comprehensive approach including direct and indirect customer sales. I train and influence store personnel atall levels. I am involved in building relationships and interact with retail partners direct and indirect carrierstores to share knowledge through training to build brand advocacy. I have group meetings run incentives andhave lunch & learn as well as utilize other strategic activities to help drive sales. Complete data collection forinsights and daily activities using Mosaic systems. Provide market-level reporting including market intelligence,competitive activity, and feedback on current retail market conditions. Lead, manage, and develop a team of In-StorePromoters at Verizon Wireless primary to train & engage store sales associates and customers with Googleproducts and devices. I also build and maintain relationships inside the store with SMB retail rep and retailconsultants. Ensure products are in excellent condition well maintaining a highly visible and consistentpresence in designated Verizon Wireless retail stores within Los Angeles territory. Ensure product displayin-store is consistent with planogram guidelines and that devices are functioning properly. Bridge SmallBusiness partnerships inside the Verizon locations to G-Suite and the Google ecosystems.

Greater Los Angeles Area

Responsible for supervision of all 6 stores in the LA district while spending the majority of time focused on sales and operations, increased sales by 34% in Q1 of 2018 for the district. Focus on developing and motivating the sales team and lowered turnover by 10% Y2D in the district. Focused on increasing operational proficiencies resulting in 96% operation efficiencies. I gained greater policy adherence to help the company oversee achieving of sales quotas by sales personnel and district running a YOY increase 8% in the district.Execute store inspections once per month per store to maintain a minimum in personal Gross Profit. I raised personal commission payout buy 3% in the district with a process selling technique of earn the right selling.Responsible for coordinating recruitment, training, and supervision of all Sales Associates and Store Managers.Responsible for establishing and maintaining effective working relationships with all Store Manager's and continually updating them on products, promotions. Resulting in a 93% training completion. Responsible for conducting regular meetings with all sales staff to assist them in achieving their goals.Responsible for conducting performance reviews (PA&D) and responsible for promoting 2 ASM's into Store Managers and 2 sales reps into ASM in Q2.Responsible for month over month increase of 4% in commissions across the district and overseeing adherence of timesheets and payroll of the district for compliance of payroll budgets of store personnel. Responsible for the overseeing of the hiring and termination in the district. Responsible for inventory reconciliation, control,supply the district with the agenda for monthly quotas.

Greater Los Angeles Area

I grew a profitable business by 28% in my first quarter with the company. I drove sales leveraging my business acumen and problem-solving skills. Nurture talent & lead a team that engages the hearts and minds of my partners to develop their skills so that they realize their personal best is still in front of them, both asindividuals and as a thriving team member. Inspire others to become a dynamic brand ambassador dedicated to driving and achieving results through my team. Impact our Community and integrate the business into our community to create better moments in people's’ lives, from our brand and partners to our customers,communities, and planet.

Greater Denver Area

Consistently executed performance development and sales performance increased Month Over Month during my tenure. Led team to meet and exceed sales goals month over month. Analyzed and assessed team sales performance activities to bridge proficiency gaps. Supported marketing strategies and activities, ensuring all merchandise and literature remained compliant with the product plan. Provided one-on-one detailed training to reduce and manage attrition, led to 3% attrition 4 years in a row. Developed, trained, observed, and coached a team to create and maintain exceptional performance results consistently. Established a balanced performance by creating an environment in which service and sales are of the utmost importance. Analyzed sales methods, procedures, and staffing need to exceed sales goals. Provided consistent, high energy support and positive sales skills to the team. Enforced company policies and procedures. Administered disciplinary actions as appropriate. Played a key role in Regional team building a structure to create team-building strategies for the district. Provided management guidance to team and leaders in both retail and business channel. Improved overall management support and development training. Maintained, developed, and promoted customer retention and new prospects, with an NPS score of 68%. Practiced ethical sales methods. Managed market and maintained product updates, services, and promotional components while ensuring integration of personal sales efforts in an effort to boost new product launches. I am able to adapt to the challenges that the day to day operations bring while remaining engaged in a constantly changing retail atmosphere.