Roger Banda Email & Phone Number

Experienced Market Manager with significant sales leadership experience, multi-site three tier systems and third-party account management. Demonstrated history of strategic planning, project management, relationship building and brand development. Adept at identifying deficiencies at all levels of a sales organization and turning them into opportunities and ultimately, solutions. Fluent in Spanish.• Collaborated with distributors, marketing and legal to develop new plans for the DFW Houston and South Texas markets and adjusted pricing to stay competitive. • Held weekly calls with client leadership to set expectations for the coming week and gather feedback.• Assisted the store front channel with vendor sales and trainings.• Visited all client offices and agents in the field at least twice a month.• Worked with client’s teams to test and pilot programs.• Forecasted and adjusted sales goals according market and stayed within budget.• Assisted with vendor client contract negotiations.• Streamlined the vendor client onboarding process, led the train the trainer program to help vendors become independent.• Fostered healthy relationships with South Texas DFW and Houston clients (HEB, Walmart, Super S, Mi Tienda) through partnerships with store directors and teams.• Built, developed the training and adapted programs from telemarketing to the door-to-door channel.• Worked with vendor ownership in KPI’s to improve sales retention and diminish attrition.• Lead the quarterly campaign price changes and adapted it to the vendor call center format and SAP.• Motivated agents and helped them to achieve the next level of personal and team sales, in alliance with the team leads and management.• Assisted with opening the Chicago and Maryland QA and QC markets by training In-house and vendor teams.• Build and translate sales trainings for Door to Door Store Fronts. • Achieved 24-hour resolution for state governing body by working with QC and Legal.

o Manage 5 Quality Assurance analyst across DFW, Houston and South Texas (Brownsville to Del Rio and South of San Antonio Corpus Christy)o Schedule work hours, time off, vacations and travel to keep the field covered at all times. o Create travel schedules to accommodate store partners and sales trends to avoid complaintso Build and translate sales trainings for Door to door Store Fronts. o Work with the QC and legal team on major complaints and Public Utility issues to be able to respond within 24 hours o Assist in opening the Chicago and Maryland QA and QC markets by training In-house and vendor teams. o Work with legal to revise and update the field training and onboarding paperwork to reflect market regulations.

o Train sales agents in the energy business and selling strategies such as Value over Priceo Develop and train client admins to work with call center third party verification calls to audit saleso Build a relationship with clients in all levels to create a prevention vs reaction cultureo Face to face field audits for door to door and store fronts such as HEB, Walmart Sprint and Super S storeso Visit customers to assure great service, prevent complaints and resolve issues in case of a complaint.o Work with client to keep the complain to ration under 1% according to company standards

Harlingen Tx

o Manage and direct the retail and rental business to meet and exceed business plans. Receive weekly quotas for the business and figure out the best way to achieve them. o Forecast traffic according to game and movie releases and adjust schedules accordingly.o Sort interview and hire new partners, coach and train partners in selling skills and corporate policyo Keep partner moral high by implementing contest and prices for high performance partners. o Discipline partners according code of conduct, set goals and expectations for their development according to business plan. o Fully direct and manage a 2.5 Million store budget on a yearly basis.o Improve over goal of 20% comp Year over Year, store moved from the bottom 3 spots to consistently being in the top 10 in 6 monthso Train new associates on Game Crazy and Hollywood Video policy.o Train current partners according to new and upcoming events and changes in policy.o Keep current on new technology and upcoming titles for all system consoles. o Generate sales and present reports to district and territory managers.o Find and partner up with neighborhood business to increase revenue and traffico Look up upcoming events to get involved and put the brand in the community.

Brownsville, Texas Area

o Oversee department progress daily and monthly, adjust business plan according to results. o Prepare business plans and focus points based on immediate and previous year results. o Keep a good department moral and encourage associate insight to understand and fulfill the customer need end to end. o Oversee and manage a $14+ million a year department budget.o Supervise the PC, Wireless, Mobile and Digital imaging department. o Develop departmental budgeto Oversee phone activation rate and encourage upgrades and attachments o Review budget on a daily, monthly and quarterly basis. o Generate sales and present reports to different levels of the organization.o Train new employees from different stores according to company values and sales operating platforms.o Performance managing coach and recognize associates. o Other duties include: Development of Project timelines, Cost tracking, Shrink control and awareness.

Perform tasks that include; inventory control activities, developed standards and goals for daily sales, quality, and departmental spending. Lead efforts to improve service and process, operational efficiency, and cost effectiveness. o Oversee and manage a $2.8 million budget on a yearly basis.o Evaluated processes and procedures to maintain/improve efficiencies.o Identify and drive improvements in process. o Lead cross-functional teams to drive process improvements.