Roger Benson Email & Phone Number

San Jose, California, Us

Cleveland, Oh, Us

Lead meetings with existing and prospective clients, serving as a Subject Matter Expert (SME) on third-party hardware maintenance, professional services, and managed servicesLiaison with Solutions Integration (SI) Partners, creating accurate Statements of Work (SOW), Level of Engagement (LoE) estimates, and other documents for end clientsQualified Professional Service opportunities, ensuring the Level of Engagement is properly scoped and detailed in the Statement of WorkPresent and finalize the Statement of Work with the end clientWorked with other Subject Matter Experts creating internal Professional Services procedures to escalate complex scoping requirementsPresent technical capabilities around professional services, maintenance, and other solutions Analyze requirements, define scope, and present technical information regarding options for customer specifications Assist with the creation and presentation of technical sales training Provide technical insight & coaching to greater sales teams as neededProvide technical project oversight and a single Point of Contact (PoC) throughout the entire sales cycle

Alpharetta, Ga, Us

• Subject Matter Expert (SME) on data management, backup, and disaster recovery procedures• Subject Matter Expert (SME) for data storage, cloud, on-premises, and legacy• Qualify client opportunities and engagements• Engage directly with clients and end users in the discovery and scoping stages• Create and define hardware/software Bill of Materials• Develop technical solutions based on client requirements • Act as a trusted advisor to clients• Develop and deliver presentations and demonstrations• Create and refine BOMs and SOWs

Albany, Us

Provided Global System Integrator (GSI) consultative services under a non-disclosure agreement with confidential clients

Dublin 2, Ie

Served as the Pre-Sales Technical Subject Matter Expert for Global System Integration Partners for Data Storage and Management, Cloud Services and Transformation, and Data Storage Resource Management. Accenture-certified Data Architect, assisting with over $300 million in sales.Technical Assessment of Engineering, Compute & Storage: Major Semiconductor ManufacturerAnalyzed performance and utilization trends of 90 PB storage and 40,000+ computeDesigned and presented findings presentations • Daily Utilization: 48% compute was handled by only 2% of the storage• 5-year project for a new Engineering Infrastructure and Resource Scheduling Management system• Partner Solutions Sale: Immediate sale of $2 million license expansion of Resource Management Software• A shift of storage/compute allocation priorities by Engineering Technical Infrastructure Assessment: Fortune 5 Oil and Gas providerAnalyzed performance and utilization metricsDesigned and presented findings presentations for both Technical and Management groups• Proved value of Storage as a Service over Legacy On-Premises operations• Immediate $1.5 Million annual savings using Cloud Backup over Legacy Tape and Disk• Discovered 200 PB of previously unaccounted IoT (Internet of Things) Shadow IT• Identified 15PB of EoL & EoS storage still in productionGSI Partner Solutions Architect Subject Matter Expert for Data Management• Twice Managed Partner Global Certification Efforto Instrumental in closing sales of over $45 Million• Global Technical Marketing Manager for Partner Solutions Data Management• Designed Infrastructure Technical Assessment Evaluation Template and Presentation Material• Oral Presentations to Major Healthcare Provider & Business Cloud Storage Provider alongside Solutions Partner• Global Subject Matter Expert for Storage Infrastructure Resource Management

Dublin 2, Ie

• Responsible Agile Development Project Roadmap• Daily Progress Reports to Executive Staff, Accenture and Client• Weekly Status Meeting, Accenture and Client• Consultations with Individual Scrum Masters on Status

Dublin 2, Ie

• Lead, SAP Private Cloud for Infrastructure Training• Lead, OnCommand Insight Remote Performance Evaluation Project• Subject Matter Expert, Hyperconverged Infrastructure Performance• Subject Matter Expert, Hyperconverged Infrastructure Storage Architecture• Defined and Integrated NetApp processes into Accenture Delivery Methodology• Created NetApp Professional Services Onsite Runbook for Mobile Device Manufacturer• Responsible for $2.5 Million in upgrade sales

Brentwood, Tn, Us

Design and implement storage solutionsTroubleshoot and escalate service issues, oversee fixesPlan and recommend upgrades and expansions.Pre-sales engineering and consulting, including customer presentations and RFP developmentPost-sales consulting and implementation, including project oversight and key issue resolution

Norwell, Ma, Us

SME EMC Celerra - Nationwide Insurance - Columbus, OH - Oct 2009 – Jan 2010Educated IT staff on EMC/Celerra Best Practices and ProceduresPlanned and oversaw major code upgrades, minimizing end user impactTroubleshooting and service escalations to meet client SLAsPlan and recommend upgrades and expansions.Provisioned filesystems and shares for internal clientsSME EMC Celerra – Norton Healthcare – Louisville, KY - Aug 2009 – Sept 2009Implemented EMC Celerra NS480 with Home Directory configuration for 8000+ users, migration off existing NS700, redistribution of legacy share and data structure into more manageable structure on new equipment while minimizing downtime and end user impact.Created custom storage configuration for multiple tiers of storageDesigned new home directory structure using native Celerra Home Directory optionCreated design using future DR specificationsPrepared new system for DR to offsite location.

Danvers, Us

NAS/SAN Consultant, SME EMC Celerra - McGraw-Hill - Plainsboro, NJ - Apr 2009 – Jun 2009Managed 5.2 PB on EMC Celerra NAS DevicesPlaned and oversaw migration from older EMC Celerra equipment to new devicesPlaned and oversaw major code upgradesOversaw microcode upgrades, minimizing end user impactTroubleshooting and service escalations to meet client SLAsImplemented DeDuplication functionalityPlanned and recommended upgrades and expansions.

Assessed unique client needs, offered tailored solutions, and guided all technical aspects of sale for major installations. Noted for highly effective technical product, solution, and architecture presentations. Expanded existing client base through capitalizing on new opportunities, resolving key issues, and implementing feedback measures. Controlled and created responses to RFPs, RFQs, and RFIs. Collaborated with OEM partners on product positioning. Prioritized the development of backup and recovery solutions, and ensured compliance. Participated in industry tradeshows and conferences, building lasting client relationships.

Chantilly, Va, Us

Utilized far-ranging technical expertise in successfully architecting and implementing commercial/enterprise NAS/SAN solutions. Executed presentations for potential clients, assessed requirements, and provided tailored recommendations. Crafted guidelines, collaborating with client staff on solving issues, and offering dedicated support. Assessed both current and emerging technologies. Supervised large-scale data migration efforts, and ensured timely integration. Verified architecture stability and scalability. Championed the implementation of best practices. Recognized as EMC Celerra Subject Matter Expert through spearheading multiple Celerra and independent SAN installations to outstanding client feedback. Noted for clearly articulating system values and capabilities, addressing unique client challenges, and delivering superior technical insights and service.

London, Gb

Delivered technical presentations, architected/implemented NAS/SAN solutions, and performed comprehensive follow-ups. Noted for bolstering client satisfaction via timely issue resolution, guidance, and support. Collaborated with engineers on targeted solution development. Supervised data migration and integration activities. Documented specifications and installation instructions. Gauged competitive landscape, enhancing market positioning through highlighting system value and functionality.

Merged with Agilisys in July 2005.EMC Celerra Subject Matter Expert Architect and Implement for Commercial and Enterprise NAS/SAN Solutions Technical Presentation Data Migration Integration Resolve customer satisfaction issues

Round Rock, Texas, Us

Planned and executed major SAN/NAS implementations, liaising closely with technical teams. Installed EMC fibre channel switches, provisioned storage to hosts, and configured host storage adapters. Prioritized tasks, provided technical guidance and support, and executed projects within tight timeframes.

San Jose, California, Us

Provided dedicated support to sales staff via technical briefings in “Virtual Enterprise Room” consisting of multiple computers simulating typical office IT environment. Executed full on-site demonstrations of Unicenter TNG Enterprise Management Suite to outstanding results. Recognized as ArcServe expert, facilitating development of first certification test.

San Jose, California, Us