Deputy Toll [Operations] Manager
CurrentAs the Deputy Toll [Operations] Manager, I collaborate with the Toll Manager to lead and oversee the organization’s multi-branch toll plaza operations. Strategic Leadership: I actively identify areas for improvement that align with the company's objectives and overarching mission and vision. This includes working with the operations team to develop and implement targeted initiatives to enhance safety, service quality, and efficiency.Toll Operations Management: I am responsible for implementing, monitoring, and measuring policies and procedures for managing daily activities and people to ensure smooth and efficient toll plaza operations.Team Development and Change Management: I actively foster and focus on team development during a critical period of organizational transformation, cultivating a culture of collaboration and growth. I guide teams through ongoing changes, align them with a refreshed mission and vision, and empower staff through targeted upskilling to enhance performance and engagement