• Spent time with my 3 daughters to invested in their preparation for college & life skills• Assisted my wife with her return and assimilation into the workplace and college • Furthered professional education through PM Academy & Career Academy courses and self-study• Networked to build and maintain relationships

• Led cross-functional & organizational effort defining, developing, and documenting process to order and implement infrastructure in a carrier neutral facility• Presented carrier neutral facility infrastructure order and augmentation process to senior leadership & associated stakeholders for buy-in• Presented backbone network software upgrade implementation objectives and plan to senior leadership for buy-in • Provided support to the team developing & implementing change management procedures• Organized & monitored network services engineering team projects, providing task direction, timelines, deadlines, and service delivery requirements • Updated internal customers, suppliers, and multiple levels of leadership on project progress and risks• Facilitated team efforts to set up project closure activities, including operations hand-off, data base updates, and communications to vendors, internal teams, and leadership

• Partnered with leadership to set team performance objectives and collaborate on process improvement opportunities.• Collaborated with engineering teams to provide proposal analysis from Fiber-to-the-Home suppliers and providers for a client• Assisted engineering teams with creating an effective proposal and services schedule providing project oversight for Kentucky's state-wide fiber optic network implementation project

• Restructured project management staff to drive efficiency and strengthen boundary partner relationships.• Modified project launch and scheduling processes to shorten service delivery timelines, resulting in a 21-30% efficiency rate with a national ranking of #1• Facilitated further collaboration and sharing between sales and network engineering teams, resulting in a 50% reduction in network project estimate delivery time.• Co-facilitated cross-functional team collaboration to identify synergies and commonalities to achieve workflow management processes that worked across the region.• Drove team and customer engagement to achieve #1 national ranking in customer satisfaction• Partnered with sales teams and boundary teams to achieve #3 national ranking in commissioned install sales through 2012• Collaborated with sales and finance to analyze and report on resource & performance metrics, churn, credit, revenue attainment, commissioned install sales, and order quality.

• Directed project activities to define, plan, design, and market 9-acre land redevelopment project,• featuring high-end luxury condominiums and commercial retail center• Updated partners on project activity progress to achieve design, project plan buy-off, and funding• Developed and managed budgets, cash flow, and retail development pro forma ($50M), contracts• Collaborated with area chamber of commerce, space coast development, attorneys, city council and boards for permitting, promotion, contracts, and condominium documents

• Partnered with sales executives, account managers, across multiple market segments to consistently meet KPI(s) and revenue goals• Teamed with customers and sales for network infrastructure design, and propose solutions by examining requirements - business, financial, and technology drivers

• Led cross functional teams supporting projects, product management, & sales engineering• Developed and executed on the branch support business strategic plan• Directed a 15 member team of implementation order specialists, project & contract managers, technical account consultants, and service managers to support the mid, major, and global market segments in Nebraska, Iowa, and South Dakota