Roger Coyle Email & Phone Number

New Hartford, Ny

Head of Premium Audit

United States

Bala Cynwyd, Pa 19004

Lead the Premium Audit, Loss Control and Statistical Reporting departments.Started a Premium Audit Division from automation RFP’s to staff and vendor management including training and implementation of workflow processes, procedures and metrics. Platform was expanded in 2011 to include Loss ControlNegotiated multiple corporate vendor contracts including Premium Audit, Loss Control, Dun & Bradstreet, Marshall Swift & Boeckh and Risk Meter.Reduced average cost per audit… Show more Lead the Premium Audit, Loss Control and Statistical Reporting departments.Started a Premium Audit Division from automation RFP’s to staff and vendor management including training and implementation of workflow processes, procedures and metrics. Platform was expanded in 2011 to include Loss ControlNegotiated multiple corporate vendor contracts including Premium Audit, Loss Control, Dun & Bradstreet, Marshall Swift & Boeckh and Risk Meter.Reduced average cost per audit by 30% and a 48% reduction in non-productive audits through management of vendor relationships, implementing metrics to insure timeliness, quality and cost controlsSuccessfully implemented statutory compliance for Premium Audit and Loss Control resulting in passing the Texas Department of Insurance Loss Control evaluation Show less

North Potomac, Md

Completed commercial insurance premium audits on a contract basis. Consulted with small start up business on finance, compliance, contracts and operations.

Baltimore, Maryland Area

Responsible for leading the Premium Audits Division's operations including finance, automation, compliance, and project management including developing and monitoring a $25M budget. Directed Premium Audit field professionals and service center operationsPEOPLE:Directed field operations by overseeing 13 managers with approximately 100 employees reporting to them.Managed Premium Audit Customer Service Center with 26 direct reports. Operation included both field… Show more Responsible for leading the Premium Audits Division's operations including finance, automation, compliance, and project management including developing and monitoring a $25M budget. Directed Premium Audit field professionals and service center operationsPEOPLE:Directed field operations by overseeing 13 managers with approximately 100 employees reporting to them.Managed Premium Audit Customer Service Center with 26 direct reports. Operation included both field auditors and inside reviewing staff. Presented funding and organizational proposals to senior management for several reorganizations, one resulting in an 8% cost reduction as Zurich merged with Maryland Causality. Trained employees on technical premium audit and automationPROJECTS:Oversaw operational support for the Premium Audit division including, forecasting, operational metrics, financial models, report design, monitoring of controls required to be SAS 70 compliant.Collaborated with senior management on the design and implementation of the divisional strategic and operational plans. Established pricing and charge backs to business units and affiliated companies through a system interfaced with SAP.Spearheaded IT project including a 3.8M system replacement of the Premium Audit system including securing funding, user requirements, RFP, communication plan, testing plans, training, and system implementation. Coordinated work of three vendors, internal IT and subject area experts.Negotiated and implemented service level agreements and performance targets collaborating with business units, vendors and support units resulting in improved productivity, quality and service. PROCESSES:Served as the point of contact for internal and external auditors performing governance and financial audits on the division. Participated as a subject area expert for enterprise wide transformational change including assessing organizational performance and inter divisional workflows. Show less

Managed the Washington, DC Premium Audit Department Completed Premium Audits including audits on large accounts

Bsba, Accounting

As, Business Administration

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