Roger Urich Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

Brooklyn, New York, Us

Designed and implemented an innovative data pipeline using Databricks to create a 360-degree view of fans. Aggregated data from multiple departments—including community, e-commerce, sales, and marketing into a Data Lakehouse. Leveraged this unified data to generate insights that drove business growth. Customized AI systems using Retrieval-Augmented Generation (RAG) on Amazon Bedrock to create personalized experiences, significantly enhancing fan engagement. Led the development and launch of a generative AI system that provided real-time game updates and personalized post game summaries for fans of the Overtime Elite Youth Basketball League. The system delivered targeted content based on fan selections, enhancing engagement across multiple platforms, including Amazon Prime Video and proprietary web and mobile applications. Implemented a state-of-the-art GitOps system using ArgoCD for continuous deployment and infrastructure monitoring, and LinkerD service mesh to improve Kubernetes capabilities. Reduced costs throughout our cloud infrastructure by 50%.Led the transition from full agile to a hybrid methodology, enabling up to six months of advance planning. Utilized classical project management techniques for resource forecasting and hiring decisions. Implemented SCRUM for short sprints aligned with the product roadmap, collaborating with product and finance teams to align budgets and prioritize business value and growth.

Miami, Fl, Us

Established and enforced strong software engineering methodologies and standards. Created program management standards to go alongside SDLC in close collaboration with Product and Ops leaders.Hired and onboarded over 40 Software and DevOps engineers during a massive period of growth for ShiftPixy.Led the end-to-end development of a unique staffing solution, facilitating the creation of four publicly traded SPACs projected to acquire $500M worth of business each.Spearheaded the development and launch of a public ecosystem & delivery platform for gig workers, enabling 240 restaurants to maintain staff during the COVID-19 pandemic.

Miami, Fl, Us

Architected and implemented an event-driven, microservice architecture for ShiftPixy in AWS, leveraging advanced services like Lambda, Kubernetes (EKS), and RDS. Facilitated continuous integration and delivery using GitLab, enhancing the deployment process with dynamic review environments, canary deployments, incremental rollouts, and A/B testing.Designed and scaled ShiftPixy's cloud infrastructure to support rapid user base growth, successfully expanding the platform from around 100K monthly active users (MAU) to over 1.2M MAU.Achieved significant cost savings by optimizing cloud-services expenditures from $65K per month to $30K per month, through strategic use of Lambda functions and auto-scaling adjustments, without compromising on platform performance or reliability.Streamlined ShiftPixy's cloud services by consolidating a previously fragmented ecosystem, simplifying onboarding processes and enhancing developer autonomy in deployment management, thereby fostering end-to-end code ownership.Led the design and deployment of a comprehensive mobile application for ShiftPixy, enabling efficient management of shift workers' activities, including clocking in and out, training, certification, and onboarding, thus significantly enhancing operational efficiency and employee engagement.

Significantly contributed to the rapid expansion of a mobile tire installation business, achieving growth from one van in one region to 12 vans across five regions within 12 months through strategic development efforts.Architected and scaled a cloud-based platform that facilitated mobile transactions for school lunch accounts, expanding the service from 40 schools to thousands of schools across the nation, serving over 650K students daily.Instrumental in doubling the annual revenue of ZO Skin Health from $3M to over $7M by integrating a new loyalty program, revamping the email marketing strategy, and implementing an omnichannel marketing strategy.

Newport Beach, Ca, Us

Directly contributed to and led the research team for the implementation of a secure Customer Relationship Management (CRM) system for a financial services company managing over $1B in assets. Successfully defined and integrated rigorous security requirements to ensure robust asset management.

San Clemente, California, Us

Conducted a comprehensive assessment of internal systems to identify and capitalize on opportunities for enhancing key business process execution. Took charge of designing and implementing innovative solutions and developing features for existing tools and applications.Engineered an on-premises CRM tool that transitioned the service department to a paperless system for tracking Return Merchandise Authorizations (RMAs), dramatically reducing report generation time from 4-6 hours to under 5 minutes.Led the migration of an on-premises MSSQL database to an early version of Azure, facilitating the creation of an online portal with ASP.NET. This initiative securely extended application access to LightMed's international team members, enhancing global collaboration and data accessibility.

Played a key role in the development and ongoing maintenance of WM Recorder & WM Capture, a comprehensive suite of streaming media and screen recording software for Windows, utilizing C++ for development.Utilized in-depth knowledge of TCP/IP packet ingestion to enhance an application capable of downloading content in various formats, including Windows Media and Real Player (RTMP), through the RTSP protocol.Employed DirectX, DirectShow, and core Windows APIs to facilitate high-quality screen recording features, demonstrating proficiency in leveraging advanced multimedia technologies.

Bachelor Of Science (B.S.), Computer Science

Bachelor Of Professional Studies, Music Production