• Primary Information Communication Technology contact at Omnicom Group (OMG) offices in Ghana• Responsible for management of Hardware, Networking, Internet & Software at OMG offices (Covering Primarily PHD Media Ghana.• Problem-solving on ICT-related and users related computing/technology matters• Manage, plan, and execute all asset maintenance to improve operations and ensure continuous running of the IT Infrastructure

• Primary Information Communication Technology contact at Omnicom Group (OMG) offices in Ghana• Responsible for management of Hardware, Networking, Internet & Software at OMG offices (Covering Primarily PHD Media Ghana and mediaReach OMD in Ghana• Problem solving on ICT related and users related computing / technology matters• Manage, plan and execute all asset maintenance to improve operations and ensure continuous running of the IT Infrastructure

• Manage the Electronic Retrieval System of the Organization (Electronic Documentation Platform)• Handle I.T Related Issues of the Organization and Staff• Troubleshooting I.T related Issues of the Organisation and Staff• Manage the Organisations Mail Server, Website & Social Media Platforms• Liase with management in provision of technical and logistical equipment• Work on any other directives issued by the Team Leader and Executive Director.• Make recommendations for hiring and manage information systems personnel and contractors to develop, implement, operate and administer computer and telecommunications software, networks and information systems• Develop and implement policies and procedures for electronic data processing and computer systems operations development• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing• Manage and provide hardware and software maintenance, training and consultation and recommendations about future planning and development resources

Monitoring performance and managing parameters to provide fast query responses to front-end users; establishing the needs of users and monitoring user access and security.Controlling access permissions and privileges;Working closely with IT project team, database programmers and web developers.Communicating regularly with technical, applications and operational staff to ensure database integrity and security.Monitor and supervise the daily activities of coordinators and Group Leaders.Liaise between management and staff.Overall management responsibility

• Assist Researchers and Staff of the Commission in performance of their duties.• Performing functions assigned by the Executive Secretary.• Collation and analysis of Data• Report Writing.• Manage Logistics and Finance of Team• Handling Media Relations• Planning Team Movement Chart• Liaising with Secretariat and other Teams• Visual Data transcribing

Position: Client Relations Officer (Jan 2008 – Sept 2008) Responding to and managing issues relating to partner Banks Attending to partner Agents and Customer needs Helping customers to decide the type of services that would suit their needs Preparation and PowerPoint presentation of monthly performance report and analysis Conduct market research and analysisPosition: Senior Officer (Sept 2008 – Feb2009) Preparation of the Organizations Daily Activity Report to the Directors Managed and supervised the day to day affairs of the Helpdesk and reported to the Manager. Assisting with the development of ideas for special promotional events  Evaluate and improve marketing strategies Position: Asst. HD Manager (Feb 2009 – Oct 2009) Responsible for the circulation and release of the Organizations corporate mail in relation to information circulation to partners. Managed the structures of the helpdesk department with the helpdesk manager. Reported directly to the Helpdesk Manager on customer, client, bank and staff related issues. Coordinating with the Chief Financial Officer on departments’ financial standing.Position: IT Support (Aug 2006 – Jan 2009) Managed PC troubleshooting. Training of Staff Managed and solved IT related issues. Configuration and Software/M-System Technology Installation Managed e-mail (P.O.P.3) & file server (windows server 2003/7) Managed PABX box (Intercom Mainframe - Telecommunication) Random PC Monitoring for preventive maintenance Configuration of Wireless and VOIP router. Managed the Main Server by setting up remote access points in providing internet access to desktop computers.

DATA Entry