Roger Dalling Email & Phone Number

Irving, TX

Dallas Texas

• Duties included Enterprise level responsibility as a Level 3 Desktop Support Engineer. Responsible for creating help desk content used for supporting the desktop throughout the enterprise. Responsible for training.
• Responsible for designing, scripting and implementing Windows XP images for the enterprise which included a custom designed WinPE solution for easy image distribution. Tasks also included quarterly image updates and.
• Technical lead responsible for creating and maintaining SCCM 2012 OSD using MDT deployed Windows 7 and Windows 8 for enterprise wide deployment. Tasks also included maintaining various images, maintaining a standalone.
• Achieved a 99.5% success ratio or above on all enterprise deployments.
• Responsible for creating, consolidating and maintaining Desktop Group Policy for the Enterprise.
• Responsible for designing and implementing enterprise wide Bit9 solution which also included various roundtable discussions. Tasks also included detailed installation instructions and applying patches.

Salt Lake City, Utah

• Ensured infrastructure uptime for a regional network supporting 1400 users. Accountable for providing 7x24 desktop support by phone and at the workstation, and 3rd level technical support. Maintained backups and LAN.
• Achieved 99.99% network uptime with locally supported servers by collaborating with other regional administrators to implement the solutions nationwide.
• Achieved a rating of 4.0 or higher (5 being the highest) in customer satisfaction and personal performance appraisals by applying superior technical knowledge to quickly resolve problems.
• Positioned project team to complete a timely, high quality migration of 30,000 users from NT4 to Active Directory by developing detailed procedures and process testing.
• Provided the technical lead for a nationwide migration of 10,000 users from Novell servers to Windows 2000 servers. This included drafting, designing and implementing the migration strategy, developing documentation.
• Improved printer servicing and systems capabilities using existing software by designing, testing and implementing peripheral location tracking in the Active Directory potentially saving hundreds of Man-hours Company.