-Assisted the Team Manager with any and all tasks as requested-Traveled to train and assist techs at various sites-Assisted with making sure all tools and training needed were provided for the team members-Onboarded new employees and prepared them to be able to work with minor supervision-Assisted in approving PTO/Sick time and making sure sites were still covered-I was the main point of escalations if any of the techs needed assistance in resolving incidents in a timely manner-Confirmed SLA's were adhered to and took corrective action if they were not-Worked with the Account Stakeholders to make sure they were more than satisfied with the service Computacenter provided.-Worked with other teams to ensure that each tech on my team was able to resolve issues as quickly as possible even if it was outside of their scope.

Providing support for all "Baker Hughes, a GE Company" employees and projects.

- Designed and implemented network configurations, network architecture (includinghardware and software technology, site locations, and integration of technologies), andsystems.- Maintained server backup of files to guarantee their safety in the event of problemswith the network.- Maintained the peripherals, such as printers/scanners, that are connected to thenetwork.- Assisted users to diagnose and solve data communication problems.- Worked with other engineers, systems analysts, programmers, technicians and top-level managers in the design, testing and evaluation of systems.- Tested and evaluated hardware and software to determine efficiency, reliability, andcompatibility with existing system, and made purchase recommendations.- Set up user accounts, regulated and monitored file access to ensure confidentiality andproper use.- Identified areas of operation that need upgraded equipment such as circuits, fiberoptic cables, and switches.- Provided staff and users with assistance solving computer related problems, such asmalfunctions and program problems.- Modified computer security files to incorporate new software, correct errors, andchange individual access status.- Reviewed violations of computer security procedures and discussed procedures withviolators to ensure violations were not repeated.- Assigned and reviewed the work of systems analysts, programmers, and othercomputer-related workers.- Developed computer information resources, providing for data security and control,strategic computing, and disaster recovery.- Evaluated the organization's technology use and needs and recommendimprovements, such as hardware and software upgrades.- Met with department heads, managers, supervisors, vendors, and others, to solicitcooperation and resolve problems and assess needs.- Directed daily operations of department, analyzed workflow, established priorities,developed standards and set deadlines.

- Resolved customer complaints regarding sales and service.- Hired and discharged workers.- Trained, provided instruction and assigned duties to employees.- Supervised employees in customer service activities and support.- Repaired, upgraded, sold computers- Assisted workers in resolving problems and completing work.- Supervised employees engaged in problem solving, monitoring, and installing datacommunication equipment and software.- Read technical manuals, conferred with users, and conducted computer diagnostics todetermine nature of problems and provide technical assistance.- Maintained record of data communication transactions, problems and remedial actiontaken, and installation activities.- Installed and performed minor repairs to hardware, software, and peripheralequipment, following design or installation specifications.- Inspected equipment and read order sheets to prepare for delivery to customers.