Roger P. Dill, Mba Email & Phone Number

Akron, Ohio, United States

United States

Cleveland/Akron, Ohio Area

*Former SIGNET JEWELERS RETAIL CREDIT OPERATIONS. Acquisition by GENESIS FINANCIAL SOLUTIONS, on 2017. Full transition completed on October 23, 2017.Credit Operations Supervisor / Hispanic Consumer Specialist – 10/14 – PresentAppointed to manage daily operations of a team of 12 Collections Team Members, and Assistant Supervisor in the 60 days Collections Department. Responsible for achieving goals, Agent training / progress and payroll.- 2017 Performance Review Signet/Genesis combined, with 4 out of 5 score, exceeding expectations. - Top performer team in from the dialer outbound collection teams. Achieved 124.2% average percentage to goal, from April to September 2017, while transitioning from Signet to Genesis FS.- Assumed supervision over the Dialer Tenured Team, and improved performance, reaching on the last month: 110% to goal.- Championed performance metrics reporting on the Dialer side for the 60 Days Collections Operations.- Volunteered and successfully managed a Team of 10 – 12 Agents and Assistant Supervisor. Responsible for Cycle Performance for 2 cycles with combined savings to budget of $180K for May, 2016.- Responsible for servicing Hispanic Consumers. Credit Management Trainee, 2014 / Bi-lingual Customer Service, 8/12 -- 12/13 Selected among 100 Candidates to participate in a 10-month Management Training Program. Program included rotations in all the Departments of the Company’s Credit Operations. Contributed as Project Lead for cross departmental implementation of projects involving Credit Authorizations and Customer Care Departments. Processes and operations are still current with expansion potential. Managed service in Credit and Merchandising support for Spanish and English speaking Customers, Store Personnel, District Managers, and various Home Office Personnel in a fast paced / high volume Inbound Contact Center.

Akron, Ohio, United States

Elizabeth, Nj / Akron, Oh

Managed business analysis, research support and marketing consultancy services for WORO TV, Channel 13 in Puerto Rico. Organization consisted of a TV Station and 2 Radio Stations. Managed syndicated research of Nielsen’s Arianna TV Metrics and Brand Science’s IP research platforms, providing WORO TV with full visibility of their place in the market.- Lead an organizational analysis in 2009, resulting in a new organizational chart and management structure. - Successfully, executed review for outsourcing new research companies, resulting in contracts with The Nielsen Company and OMD’s Brand Science; with 17% savings in research contracts.

Responsible for OMD Research Division’s Marketing Management, Business Development, and strategic planning. Directed operations and designed research projects for McDonald’s, Chrysler and Schering Plough. Published research articles in the Caribbean Business Newspaper and in the Marketing Magazine, “Publicidad & Mercadeo”. Participated in strategy planning for a digital marketing project for Pepsi Co. using Social Media through Viral Marketing.- Accomplished 67% revenue growth, YTD July 2009; re-vamped OMD Research Division as a full service research company, Brand Science; developing a profitable business model, with potential implementation in the Latin American Region.- Implemented and provided administration for the web based research tool, “Intuitions & Perceptions Consumer and Media Research”, providing competitive advantage in Consumer Behavior and Media Trends Analytics, resulting in a new business with 45% total share of research business revenue for 2009. Supervised and monitored the website’s Client activities.

Puerto Rico, United States

Responsible of the financial and metric functions for the Marketing Department, including Marketing ROI, long term strategic planning, P&L analysis and Department budget supervision. Successfully supervised the Marketing Department’s P&L and Marketing Manager’s respective budget for each business format: total amount of $11M annually. Budget included: Wal-Mart Stores, Sam’s Clubs and Amigo Supermarkets.- Developed analysis tools to report and determine the performance of marketing efforts and their ROI, providing better visibility to management. Reporting was performed through a Dashboard Metrics Report.- Introduced metrics to track the circular (Tab / Shopper) performance for all business brand formats providing deeper analysis of product categories and profitability, updating several analysis methods.- Provided guidance and analysis on category / product positioning and selection, and opportunities development for Managers and Directors of Marketing and Merchandising Divisions.- Volunteered to plan and direct Wal-Mart’s Year Beginning Meeting ’07. $800K production budget with a crew of 100+ Associates at annual 1-week event that included Home Office Executives and Store Managers.

Puerto Rico, United States

Account Management in Puerto Rico for several international ocean cargo liners. Created all the marketing and communications content for Corporate presentations, webpage and monthly newsletter. Prepared PIERS research competition analysis, responsible for sales budget forecasting, and contract management.- Increased ocean exports from San Juan by 29% for Dole Ocean Cargo in 2004.- Recognized as “Employee of the Year”, 2004.

Puerto Rico, Usa

Managed Basic Underwear and Printable products, brand management and marketing. Created marketing strategies, advertising and promotions, and helped increase sales by 10% for the Red Label products. - Executed Brand’s P&L and Profitability Analysis, Competition Analysis, Product Forecasting and New Product Development, improving the strategic decision making process of the Marketing Department.- Used United States NPD Panel Data information to identify overarching Consumer preference and trends.- Developed underwear products for Sam’s Club which accounted for a 40% distribution increase.- Directed the Hanes Sportshirts 2001 BTS new business, with a growth potential of 20% for fiscal year 2002. Performed Market Research, Vendor Sourcing, Profitability Analysis, Product Forecast, SKU Distribution Plan.- Special events planning and coordination including “Hanes Week at Wal-Mart”, “Disney Licensed Products Tradeshow”, and apparel tradeshows such as the “Tradeshow of the Caribbean”.

Mba, Marketing And Business Management

Thesis: A Guideline on Metrics and Financial Tools Used to Measure the Marketing Effort

Bba, Marketing And Business Administration

Activities and Societies: American Marketing Association, Phi Sigma Epsilon, University Choir, Guitar EnsembleMinor Degree in Music.