Roger Stevenson Email & Phone Number

Columbus, Ohio Metropolitan Area

Columbus, Ohio Area

SME on Granite/Ericsson Adaptive Inventory in support of the AT&T U-Verse network. Granite has an Oracle backend with over 4 billion data points and it processes over 20,000 service orders per day. Partnered with multiple organizations within AT&T including Outside Plant Engineering, Network Planning, and customer service. Extensive collaboration to represent the network to allow organizations to easily identify network elements. Modeled new features and functions of the Uverse network in an understandable fashion. This allowing consumers of the data clients to easily see how they fit into the ecosystem.As part monthly IT releases, i would document the changes to my application and present them to the client community.Troubleshot service order, network inventory and application interface issues. Mentor coworkers and clients on how Granite works for them.Modeled and integrated G.Fast technology into the AT&T Uverse network. This opened a new market of Multiple Dwelling Units (MDU) and will save 30% on installation costs per customer. Lead an effort to automate the rearranging of U-verse backhaul circuits, saving $15 Million in labor and equipment in 2018. In the first quarter of 2019, the savings were already $6.6 million.Led a team to monitor the integrity of the database. We would make corrections either via scripts, or passing along to the responsible client group. This kept the service order fallout rate to below 1%.Developed reports using Business Objects and Teradata SQL Assistant against an EDW database for clients reporting. These reports were used internally for the clients, executive summaries, and government mandates.

Arlington Heights Il

Technical Support Engineer for business equipment customers, specializing in NEC PBXs, Nortel Key Systems. I provided tier 2 technical support over the phone and on-site. I would take the time to mentor the technician so they could repair the problem on their own the next time it occurred, improving technician efficiency.

Supported the sales team by designing solutions for customers using a wide portfolio of equipment, integrating phone systems with voice mail and other peripherals. Performed technical demonstrations of the products to potential customers. Conducted training for technicians.

Greater Chicago Area

Provided technical support for the NEC 2400 line of PBXs to their distributors. Supported integration with other equipment like Voice mail or call routers. Collaborated with developers when troubleshooting. Provided on-site support when needed.